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Solution acceptée
Good afternoon @jagadeesh001, As mentioned before, our service cannot process this kind of request. Only the 04/266.41.14 can do it. You can also try&n
Internet still remains with old plan with 27.99 EUR per month
Hi, I continuedly reaching out your customer care number 04/266.41.14 regarding my internet contract, I have been requesting to remain monthly charges with EUR 27.99 EUR march month onwards as well up to next 6 months. Your executive telling me they will call me back but it is not happening a
Problème
Good morning, Your contract has been effective since 01/06.I send an email to the dedicated service so that the update is made in your customer area.I will come back to you as soon as I have confirmation that everything is in order.Beautiful day
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @Angel V , I understand your embarrassment, however, I do not have the possibility to grant you additional DATA for free. I'm sorry about that. Our team is doing its best to resolve this as soon as possible. We
no internet connection
I inform you that there is no internet at home since last Thursday. I am currently using my VOO mobile as a router as a mitigation measure but I am running out of data. Could you provide me more free mobile data? I just requested this to VOO but they told me I had to pay.
Problème
You say that you have try to contact this number : 0465889043 but it is not the right one. This number : 042664114 is the correct one, like said by @NOSTROMO previously. I will invite to try to contact them again and if the result is not good, you
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
If I activate it, you will be automatically debited by your bank. You don't have the pay button because our system still thinks that you have an automatic debit. I have removed the €10 reminder fee. Don't pay the 26€ manually, you'll be debited
Invoice Payment
I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in
Problème
Hello @Jakaitis, First of all, I would like to inform you that the forum is a public space that everyone can consult, so I invite you not to communicate private information such as your customer number. Concerning your request, I notice that you ha
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Good morning @RCHAMOLI, You can contact the dedicated service at 04/266.41.14. @theo2007 , the termination of the decoder does not automatically lead to the termination of the TV since it is quite possible to keep the TV signal and scan the d
I want to cancel my TV subscription
Hi Team,I have internet and tv subscription from VOO, I want to cancel my TV subscription.I had contacted customer support multiple times but I still cannot cancel it Regards,Rajesh Chamoli
Problème
Hello, There are many signal weaknesses on your modem for the last few days (since the 13th of January). I'd suggest you check if the coaxial cable between your modem and the device on your wall (NIU) is well plugged, and if the cable is in a good
slow connection < 2mps!
I see event log error - have rebooted modem - since yesterday - issues now worse Status SNMP Event Log : This page displays the contents of the event log. Time Priority Description Tue Jan 12 11:34:12 2021 Critical (3) Unicast Ranging R
Problème
Hello @Christophe C, while writing this time I am literally sad that once again I have to write here for such a small thing. As you can see that the last time I wrote here was 12 days ago. In between these days, I got a call from VOO which I couldn
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Solution officielle
Hello @Tokunaga, The remote control has been taken back by our services. The TV service was stopped fairly recently, and the revised invoice will arrive shortly. An email with the contractual summary has been sent. Have you checked for spam and j
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hello Gilles , thank you for your help. Have a good day.
Voo internet cancellation
I have canceled my Voo internet connection but have a not received a confirmation email or information about how to return the voo router . Can someone help with this ?
Question
Internet mess in Ixelles
For the last 2 days we have seriously bad connection in Ixelles. What is wrong?
Problème
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Ma connexion Internet
@Simon B Who do I contact for compensation for the 2x days I was down?
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
Hello @Brus,The good old Ethernet cable is the safest way to connect to the internet and enjoy the highest speeds.The problem may come from the RJ 45 Ethernet cable. Change the cable to a certified gigabit Ethernet Category 5E (or higher).I invite yo
Enabling full duplex on modem
Hello! How to enable full sped on modem LAN ports? I get only 100mb/s on ports but 350mb/s on wifi. Modem is technicolor CGA4233 and it should have GB LAN ports.
Question
Hello @Michel4990, I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔My colleagues are doing their utmost to resolve the problem quickly. However, I see that your modem has been online for more than 40 days. T
Connection goes down due to several errors
Hello, My internet connection goes down and comes back online: 5-1-2023 11:00 until 9-1-2023 16:00 11-1-2023 12:00 until 17:00 12-1-202318:00 until 18:30 14-1-2023 18:00 until 18:20 15-1-2023 06:00 until 06:30 Before this period there were no issues and the situation in my home is totally unchanged
Problème
Temps de service : 25 days 01h:20m:06s
à quand le support de l'ipv6 sur le site web de voo ? (www.voo.be)
Bonjour,bien que vous déployez le réseau ipv6, vous ne supportez pas celui-ci puisque votre site n'écoute pas en ipv6.philectro@lactee:~$ host www.voo.bewww.voo.be has address 95.182.209.105Votre forum par contre lui le fait :philectro@lactee:~$ host forum.voo.beforum.voo.be is an alias for dualstac
Problème
YYYYYYYYYYYYYYYAWN.....Culture Club used to sing Move move move away from me Darling back in the days....
Je veux que mon calvaire prenne fin
Bonjour, Je suis abonné smartphone chez voo et je suis TRES MECONTENT....De plus, le service client vous rit au nez si vous avez l'outrequidance de faire part de votre situation... Or, mon contrat se trouve sur celui de ma mère et comme un enfant, je ne peux résilier à ma guise puisque c'est
Problème
Wifi going down frequently
For the past 2 days wifi is going down frequently. I live in Ixelles.
Problème
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Ma connexion Internet
Hello @njramu, I'm glad to hear that! Indeed, the invoice was issued before the termination and therefore includes the entire month. Don't worry, you will receive the corrected invoice within a few days. I remain available.
Gilles N
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il y a 2 ans
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Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème