Promeneur
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4 messages
Invoice Payment
I'm saying I'm automatically paying my invoices from my bank account. Even if I have enought balance in my account that payments fails sometimes. After that I'm receiving penalty payment. I paid it several times but it still happens. I tried to pay from my voo page but also there is no pay button in my Voo page. I received another penalty this month.
Kevin P
Officiel VOO
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1.4K messages
il y a 10 mois
Hello @Baha ,
Your mobile direct debit was automatically deactivated following a rejection by the bank last January. Can I restart it?
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Baha
Promeneur
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4 messages
il y a 10 mois
Yes, please activate and I have two questions.
1. There isn't pay button in my Voo application. How can I pay my bills now.
2. Should I pay penalty which I received this month?
(Modifié)
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Simon B
Officiel VOO
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1K messages
il y a 10 mois
If I activate it, you will be automatically debited by your bank.
You don't have the pay button because our system still thinks that you have an automatic debit.
I have removed the €10 reminder fee.
Don't pay the 26€ manually, you'll be debited automatically within a few days because we've reactivated it 😊
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