Promeneur
•
16 messages
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Promeneur
•
16 messages
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
srialmaster
Promeneur
•
16 messages
il y a 5 mois
The internet has dropped completely a 2nd time.....
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
Connection is still down...
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
And the internet is still down....
I needed to study for school and cannot even do this tonight.
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
And the internet is still down.... over 12 hours and no response...
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
Over 24 hours down.... and no answer from Voo....
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
@Simon B any assistance?
0
0
Bumblebee
Érudit
•
1K messages
il y a 5 mois
Good evening,
for any urgent requests, do not hesitate to contact the helpdesk at 078 50 50 50
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
The technician came out today and stated that the connection at the pole got water into the cable and ruined the connection.
@Simon B can you let me know when the 2nd technician is scheduled to come out and do more work at the telephone pole to keep water from damaging the cable again?
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
Upload Stream
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
Down Stream
0
0
Simon B
Officiel VOO
•
1K messages
il y a 5 mois
Hello @srialmaster,
I see that the technician has reported a network incident after the visit to your home.
At the moment, I don't have any details about when the network technician will be out in the field, as the intervention has not yet been scheduled.
Knowing that the problem is not located at your home, the network service will take over to resolve the situation.
We apologize for the inconvenience.
0
0
srialmaster
Promeneur
•
16 messages
il y a 5 mois
@Simon B
Who do I contact for compensation for the 2x days I was down?
0
0
Alexia L
Officiel VOO
•
1.2K messages
il y a 5 mois
Good morning @srialmaster
Before we can offer you compensation, we need to make sure that everything is working properly. In this way, we can calculate a commercial gesture based on the duration of the impact on your services.
Is everything in order on your side?
0
0