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Promeneur

Promeneur

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6 Messages

jeu. 10 févr. 2022 18:21

concerning installation and activation fee.

Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can anyone suggest to me something to do?

Marcs

Top Expert

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16.9K Messages

il y a 6 mois

Hi,

It's depend what you have.

If you chose a gift (like a tv of wathelse) you will pay the installation and the activation.

Put your customer number in your profile, so a official will be able to check your subscription to see if all is right.

Promeneur

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6 Messages

il y a 6 mois

Thank you so much for replying #Marks. I am not at all aware about any gift I received because when the person came to install he didn't tell us anything about any gift and with the plan I also didn't see any such information.

(Modifié)

Marcs

Top Expert

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16.9K Messages

il y a 6 mois

I don't work for voo, so i can't check your subscription, you need to wait a official, if they not come today, i hope the will chek it tomorrow.

Attention, your customer number must be placed in your profile and not in this subject.

theo2007

Érudit

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1.4K Messages

il y a 6 mois

Hi @swalesh ,

If you ordered via the VOO web site, the activation and installation fees are indeed voided.

However, if you ordered by phone, then I am afraid they are due.

A VOO official will look at your case tomorrow and give you an answer by then.

Please, note that this a public forum and consequently no private information should be disclosed. You should then edit your message and delete your customer number.

Instead, write it down in your profile. 

(Modifié)

Antoine L

Officiel VOO

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4.3K Messages

il y a 6 mois

Hello @swalesh,

 

I see that you asked for the promotion, but it wasn't applied. I've sent your request to the approriate deparment, you'll have news about it in a few days at most.

 

Sorry for the inconvenience.

Promeneur

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6 Messages

il y a 6 mois

Hi @Antoine L

Thank you so much for taking a look and forwarding my request.  The thing was that I had to pay the bill as it was its due date and I didn't want to pay any late fee. so I just paid the amount asked of me but I hope that after this matter resolves I would get the refund according to the offer because of which I selected Voo rather than the other options.

Promeneur

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6 Messages

il y a 6 mois

Hello @Antoine L ,

It's been three days and I haven't heard anything about my request. Is this normal or is it delayed in my case only? one more thing is that I have already paid the bill on the due date without any delay still in my profile it is showing an outstanding amount. 

Officiel VOO

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1.4K Messages

il y a 6 mois

Hello @swalesh,

 

The ticket has been created on Friday. It has been only 24h of working days. Thank you for your patience.

Promeneur

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6 Messages

il y a 6 mois

hello @Christophe C,

I still haven't heard anything about my query regarding activation and installation charges which I paid even if they were free in the offer.

Officiel VOO

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1.4K Messages

il y a 6 mois

Hello,

 

I sent an email to take your case in charge ASAP. Thank you.

Promeneur

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6 Messages

il y a 5 mois

Hello @Christophe C,

while writing this time I am literally sad that once again I have to write here for such a small thing. As you can see that the last time I wrote here was 12 days ago. In between these days, I got a call from VOO which I couldn't take due to work so I called back and then they said to me that I will receive a call from them on Monday. Already two Mondays are passed and I am still waiting for that Monday when I'll be able to get that precious call. 

The only thing which I asked you that the offer which I bought was offering me some free stuff and why I didn't get that. You just have to answer me whether will I get that offer or not. If not then why? If yes then how will you return my money which I have already paid you for activation and installation? Is that really tough? 

One more thing I am mentioning here is that I am new to this place so language is a barrier for me. so it would be really kind of you if you please use English speaker on call to convey the information to me. 

Hope I am writing the last time here. 

Cedric

Officiel VOO

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2.1K Messages

il y a 5 mois

Hello, 

 

The credit note and the proposed gratuity have been made because I see them in the file. 

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