Moving address but need to keep internet at both new and old address for 2-3 weeks

Hi,

I think that it is impossible to have the same subscription in two different place

But it is certainly possible to have two different subscription in these different place, but you will pay twice in decembre.

Becouse i'm not working for voo, i'm not sure of the answer.

To have one official answer don't forget to put your customer numer in your profile.

Hello @ rusty1052,

You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of the old address and return the equipment made available to you.

I remain available for any additional request;)

Beautiful day,

Thanks both for your help much appreciated. To have an additional subscription on the new address would require me to use a different login to MyVoo?

Thanks for your help

It is possible to move your current subscription to the new address.

In general, the subscription is cut off at the old address the day before the move.

If you move in on January 03, the subscription can be cut on January 02.

It is true that if you move on January 02, the subscription will be cut on 12/31.

This avoids double billing and you will not have to change your login for your myVOO account.