R
Promeneur

Promeneur

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4  messages

mardi 4 juillet 2023 12:21

I want to cancel my TV subscription

Hi Team,

I have internet and tv subscription from VOO, I want to cancel my TV subscription.
I had contacted customer support multiple times but I still cannot cancel it

Regards,
Rajesh Chamoli

Savant

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2.3K  messages

il y a 1 an

Hi @RCHAMOLI ,

In order to cancel your tv subscription, you must call 04/266.41.14.

It's no longer possible to do it thru the forum or 078/50 50 50.

Also, please make sure that the so-called "télédistribution" is cancelled as well, as cancelling the tv subscription does not automatically cancel the "télédistribution". Silly ? yes, but that's the way it is.

Officiel VOO

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4.2K  messages

il y a 1 an

Good morning @RCHAMOLI,

You can contact the dedicated service at 04/266.41.14.

 @theo2007 , the termination of the decoder does not automatically lead to the termination of the TV since it is quite possible to keep the TV signal and scan the digital channels on the television directly or to opt for a digital TV card.

It is therefore important to be specific in the request.

Beautiful day.

Savant

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2.3K  messages

il y a 1 an

Hi @Gilles N ,

You are absolutely correct!

I keep forgetting about the "new signal" and/or the digital card.

So, I'll retract the word "silly".😉

Have a nice day

Promeneur

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4  messages

il y a 1 an

Thank you, @Gilles N  and @theo2007.
Will try this

Officiel VOO

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4.2K  messages

il y a 1 an

My pleasure :)

No soucy @theo2007

Have a nice day,

 

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