@Gilles N Hello, please allow me to come back to this topic. Unfortunately, I have not receive new contract/e-mail yet. What should I do? Your help/advice is very much apprecaited. Best regards, Yasuhide 

Hello @melinanana1119 ,   We can schedule a new appointment for our technician.    For this, can you please indicate your customer number in your profile?    Thank you :-)

Hello @Damboz, I notice that there was a general outage in your area yesterday, that is why you no longer had internet.    Could you please confirm that the problem is resolved at your home? 

Hello @sunnikille1 🙂 An appointment with a technician is indeed necessary. I see in your customer file that you have cancelled a first appointment, please keep it this time. I have scheduled one on 19th May between 8AM and 1PM, we can modify it if

Hello @jiri, The sites you cannot access, are they in HTTP or HTTPS? We are currently experiencing a general issue, please provide me with the sites causing the problem. I will escalate your feedback to our experts for resolution.   I am waiti

@Fallon Thank you for your reply. Please cancel my subscription as soon as possible. I already stopped using my Voo Mobile. I canceled and returned equipments for my internet connection also. @Marcs I didn't notice that my google automatically trans

Hello Christophe, I will be moving to Luxembourg 1st June. I want the internet connection until 31st May. Could you please make the necessary arrangements for the disconnection end of May. Let me know where I need to send the Reuter.  thank yo

Hello @VenkatChandrasekaran, I see that there was an outage in your area, but it has since been resolved. Your line signal is stable and everything seems to be in order. If you still have a problem, please do not hesitate to contact me again. We apol

@Radiohead Given the situation, we're going to have to send you a technician. He can come on weekday mornings (8am - 1pm) or afternoons (1pm - 5pm). Please note that an adult must be present, or the technician will charge you €50 for a missed appoi

Hi, Normally, the speed is automaticaly updated on the first day of the following month after the request, activation of the real giga or replacement of the modem. If not yet done, please putt your customer number in your forum profile, the officia

Hello As an information I would like to inform that I was in my home for entire morning and no one came home.  Can you please ask the technician to call me next time he comes ?  Regds  Sumeet 

The situation 1yr ago. Since we move out of our old place. The TV, Internet.. The contract was cancelled but the simcard that my 8 Yrs old daughter is no longer using keeps on sending us a bill monthly. For 1 year I am paying it and no one is using i

Hello @schildpad Could you please indicate your client number in your profile so that I can access your file?  We have English-speaking staff in the customer satisfaction department.It is surprising that they have changed your contract.&nbs

Hello @Ncfish14, I see that this is a presale with a desired date. Please note that this is not an official date. My colleagues have tried to contact you twice without success. I invite you to contact my colleagues at 04 266 44 58

Thank you for the clarification. Unfortunately, it leaves me with a few more questions. 1. Section 6.2, "Termination by the Customer", in the Voo Terms & Services (https://www.voo.be/en/general-terms-and-conditions) states that, "the Customer

Hello @Andrii, I see that you have two active numbers with us.Do you have a problem with both or just one? If it's only one number, could you tell me which one and please indicate it as ***033 or ***404   Thank you in advance,