4 messages
Cancel my sim card subscription.
Hi good day to everyone, I've been trying and trying to call customer service to help me cancel my sim card subscription.. I keep on paying the bills that I'm not using. So can please someone help me to cancel it.
Respectfully,
Christin
Alexia L
Officiel VOO
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1.6K messages
il y a 1 mois
Hello @christin,
Depending on the situation, the cancellation process may differ.
Could you explain briefly why you want to cancel your mobile subscription ?
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christin
4 messages
il y a 1 mois
Been trying to cancel it for almost a year now since all of us are now with a different provider.. Keeps on billing me 18euro each month but no one is using it. We changed network due to moving to a new place. That why I'm asking help to finish my sim card contract.
Respectfully christine
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christin
4 messages
il y a 1 mois
Its only a sum card subscription... We didn't have and smartphone.. But only a simcard with Internet. Please cancel my contract.. I don't want to pay unnecessary bills..life is full of bills already.. Charging me 18eu or 13 EU each month.. Is a big amount. Because no one is using it..
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christin
4 messages
il y a 1 mois
The situation 1yr ago. Since we move out of our old place. The TV, Internet.. The contract was cancelled but the simcard that my 8 Yrs old daughter is no longer using keeps on sending us a bill monthly. For 1 year I am paying it and no one is using it. Please just cancel our sim card contract.
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Justin
Officiel VOO
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4K messages
il y a 1 mois
Hello @christin,
The cancellation of the number can only be done through our customer service at 078/505050 (2 then 4 in the menu).
Note that few advisors speak English. Do not hesitate to have a French speaker by your side during the call.
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