Promeneur
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7 messages
Cancellation of internet contract
Hello,
I have called for a lot of times but unfortunately no English speaker available in your call center. Today, I received an invoice for the two first weeks of May. I need the internet connection until end of May and after that I want to disconnect. Please help me. Please call me back.
Regards,
Raimonta
Christophe C
Officiel VOO
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3.1K messages
il y a 11 mois
Hello @Raimonta,
I can see that your contract has been cancelled today.
Did you switch to another provider ? What is the reason of the cancellation ?
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Raimonta
Promeneur
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7 messages
il y a 11 mois
Hello Christophe,
I will be moving to Luxembourg 1st June. I want the internet connection until 31st May. Could you please make the necessary arrangements for the disconnection end of May. Let me know where I need to send the Reuter.
thank you for this prompt reply.
Best regards,
Raimonta
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Christophe C
Officiel VOO
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3.1K messages
il y a 11 mois
Thank you for your understanding. I have submitted a request to change the cancellation date to the appropriate department. My colleague will address this matter promptly, and you will be contacted shortly.
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Raimonta
Promeneur
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7 messages
il y a 11 mois
Dear Christophe,
no internet connection at my home this morning. Could you please check if your colleges fixed my issue. I need the internet connection until end of May.
Thank you,
Raimonta
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Simon B
Officiel VOO
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1.8K messages
il y a 11 mois
Hello @Raimonta,
@Christophe C passed your request on to the relevant department last night. Unfortunately, it's a little early this morning to confirm the rest of the resolution.
I don't know how long it will take for the department concerned to take charge, but it shouldn't be long.
Thank you for your patience.
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