Service disconnection request

Hi,

If you don't have it done yet, please note your customer number in your forum profile.

Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation.

Sorry for my old poor school english.

Thanks Gilles ,

At the end of week atleast you and someone responded.

  Its had been just a matter of a minute which took 1 week In lack of proper channel to take down the reqeust and acknowladge with confirmation that - the charging would stop from this point on.

I understand this is not something very lucarative ( and encouraging) to invest for any service provider but simple option of such option in My Voo should be handy and fair ask.- Jsut a future suggation.

 Regards,

 Prakash 

Hi Prakash,

I completely agree with you. There should some easy option at-least to place a termination request. Of course VOO can still make an nice attempt to retain the customer even after the request is placed.

So the problem with people disconnecting the phone saying they don't understand English is not new. Even after many months I am facing the same issue. They say someone who can speak English will call back, but none does. We end up paying subscription charges even when we don't want the connection. If any VOO official employee is reading this, please take a serious note of this and make the process better for people who want to terminate the connection for various reasons.

Hello@njramu,

I see that a reminder is provided in your file, don't worry.

We take note of your suggestions, our apologies for the inconvenience.

I remain available if needed,

Hi, I have the same problem, 

Because I am moving to another country, I need to cancel my contract.

I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. 

My email address: [email protected].

Thanks in advance for any help! 

Hello Daphne,

I invite you to join the dedicated line at 04/2664114.

I remain available if needed.

As a security measure and given that this is confidential information, I took the liberty of deleting your customer number from your message.

I remain available.

I would like to disconnect my internet connection and tried calling the Voo customer care was not able to talk to them as they speak only French. I will leave the country by 13th Sept 2023. Let me know how to proceed

Good morning @Vijayasree_sv,

I see you were able to reach the dedicated line.

Your contract was closed on 09/13.

I remain available if necessary

Thankyou for the support

Deal all,

I am planning leave Belgium end of May (31st May, 2025) and I want to stop the contract with the company Voo. Please advise me for the next steps. 

Thank you in advance. 

Best regards, 

Raimonta M

Hello @Raimonta 

You need call the cancellation service at 078/505050 menu 2-4-2 .