GIGA is available at my adress but my speed was not updated

Hello

Speed updates always take place on the first of the month following the opening of the zone or the passage of the technician. 

Also you confuse Gigabits and megabits 
The old speed is 500 Mbps/20 Mbps that should be updated to 1 Gbps/20 Mbps = 1000 Mbps/20 Mbps

Hello @lucas rizzi, 

I see that a technician will be needed to bring your installation into compliance.
When would you be available for this at your home? Our appointments are on weekdays, either between 8am and 1pm, or between 1pm and 5pm.

thanks guys for the help!

Indeed roylion, my bad on the units

hey @Thibault would this Wednesday afternoon be possible?  I'm available pretty much all afternoons, if not possible could you just pick the closest afternoon for me?

@lucas rizzi

Our technician can come on Friday, 29/03 between 1:00 PM and 5:00 PM.

An adult must be present throughout the proposed time slot. The intervention is free of charge. In case of absence, the appointment will be charged at 50.00 EUR.

In case of impediment or if the appointment is not convenient for you, you can modify or cancel it in myVOO (_REDACTED_) 🙂

Does this suit you ?

hey @Antoine A @Thibault 

The technician came on the  29th of march and on his way out told me the speed would be updated on the 1st of the following month, but so far nothing ... do I still have to do something?

Thanks for all the help

Hello @lucas rizzi,

Could you do a speedtest on a device wired to your modem by unplugging all the other RJ45 cables behind your modem please?

Test de vitesse internet en Belgique | Speedtest VOO

@Antoine A , 

je conseille néanmoins les apps speedtest qui ne passent pas par un navigateur et donnent des informations plus précises , le nouveau peedtest voo pour moi ca ne vaut plus rien du tout par rapport à avant ….

@lucas rizzi 

I still recommend speedtest apps that do not go through a browser and give more accurate information, the new speedtest voo for me is worth nothing at all compared to before … 

ookla or nperf apps can run on pc/mac. 

https://www.speedtest.net/fr/apps

or 

https://www.nperf.com/fr/nperf-application-pc-mac

Hello @Antoine A 

sure, here is the screenshot, taken around 1AM with no one else using the network

Thanks for the insight @roylion15 but I believe that for this case the voo tool will be enough

Thanks again to everyone

@lucas rizzi 

Maybe or not.... 🤔

It seems that you are blocked with a 500/20 profile but I personally do not trust this tool that gives different results from one material to another on the same connection. 

on the same device (old Desktop PC) : 

speedtest voo : 

speedtest ookla :

Nperf : 

hey @Antoine A 

Please don't forget me =/

Hello @lucas rizzi , 

We have not forgotten you, however, the result of the speedtest is not visible. Could you redo one using both tools, the one from VOO and the one offered by

@roylion15 ?

Thank you, 

Hey @Caroline P 

just did it again. I'll attach it to see if it stay visible this time

Hello @lucas rizzi, 

I've just checked and the modem configuration was wrong, I've just done the remote update. Could you check by doing a new speed test with a wired connection and disconnecting all the other devices (wifi and wired)? 

Please let us know if the internet speed remains at 500 Mbps. 

thank you very much @Fallon it is working now!