3 messages
Connection timing out on most websites
Hello,
I have had issues since yesterday with the wifi in our apartment in Woluwe-Saint-Pierre. I can normally use sites like Google and Wikipedia, but most other sites including social media won't load and it keeps saying that the connection timed out.
This issue is on all devices in our household, so I assume it has something to do with our wifi. We have no websites blocked on our router and the issue is on both the 2.4G and 5G wifi. I have tried turning on and off the router but the issue is still present.
We have a Netgear router and there haven't been any issues in the past years.
roylion15
Top Expert
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45.1K messages
il y a 6 mois
Hello
Netgear models are very old modems, I will say "obsolete" … Thé cg 3100 is from 2009 and cg 3700, from 2012/2013 …
After 10 years or more, it may simply be at the end of life or defective …
Ask the technician for an exchange...
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jiri
3 messages
il y a 6 mois
Thank you, I will ask for a change. It is the CG 3700, so that sounds reasonable
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Gilles N
Officiel VOO
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4.2K messages
il y a 6 mois
Hello @jiri,
The sites you cannot access, are they in HTTP or HTTPS? We are currently experiencing a general issue, please provide me with the sites causing the problem.
I will escalate your feedback to our experts for resolution.
I am waiting for your feedback.
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jiri
3 messages
il y a 6 mois
Hello @Gilles N,
Some of the sites and apps that I can't access are:
- Tiktok
- Discord
- ING bank
- Shazam
- Ookla speed test (tho google speed test works)
- then other smaller sites
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Gilles N
Officiel VOO
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4.2K messages
il y a 6 mois
These are indeed HTTPS sites. I am passing on the information to the team responsible for resolving this issue.
Our technical team is doing everything possible to resolve everything as soon as possible.
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