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Hello Naveen, I've noted the payment from the store. I will forward your feedback to the billing department and will get back to you as soon as possible with updates :) Have a great weekend,
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
Hello Speed updates always take place on the first of the month following the opening of the zone or the passage of the technician. Also you confuse Gigabits and megabits The old speed is 500 Mbps/20 Mbps that should be updated to 1 Gbps/20 Mb
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
Problème
Hello @Shashank, If you had to restart the modem a few times, there might be a problem with the modem. If you have any issue in the future, I'd suggest you add your customer number in your profile and keep us updated here.
No green lights on modem not even for power
Our modem is not working, it suddenly stopped to show green lights, modem model is Technicolor we tried restarting modem by pressing wifi button but even power light is also off
Problème
Indeed, this summary of always includes the decoder. This should be updated soon. In the meantime, I sent a request to send a contract to the department concerned. I remain available if needed
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I forgot to put the
Problème
Solution acceptée
VOOmobile : SMS et appels impossibles - myVOO : connexion impossible
Mises à jour VOO : Mercredi 20/12 : Tout devrait être à nouveau fonctionnel chez tous nos clients VOOmobile. Si ce n’est pas le cas, il vous faut redémarrer votre téléphone. Et si vous ne parvenez pas à utiliser tous vos appels, SMS et datas, revenez vers nous dans ce sujet. Lundi 18/12 (à 12h30) :
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Mon téléphone mobile
Hi @Damboz, Thanks for having completed your profile. We apologize for the general outage that has affected the services in your region. While service has been restored, there is a risk that the signal may be unstable until Wednesday at 3 PM.
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
It's already updated Customer no. 00XXXXXXXX
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Unfortunately, this will not be possible. Plan and Subscription are two very different words that have a different meaning in the VOO administration. The mobile contract was cancelled today and will be billed until tomorrow, the end of November. &n
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Is anybody going to respond or support? I have raised this here and on X with no update, I’m still with only intermittent access
Internet down in 1332
My home internet isn't working today, I can connect devices to the WIFI fine but there is no signal reaching the router. I have reset the router and double check that the connections aren't loose, can you see if there is an issue?
Question
Hello, Your profile was updated, and your customer number is there now. The signal received by your modem isn't optimal. I'd suggest youplug/unplug the coaxial cable from your modem to the coaxial plug/NIU on the wall. If the signal s
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Hello @lucas rizzi, I've just checked and the modem configuration was wrong, I've just done the remote update. Could you check by doing a new speed test with a wired connection and disconnecting all the other devices (wifi and wired)?&nb
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
Problème
Bonjour @bartabas, Comme l'indique @roylion15, nous n'avons aucune possibilité de forcer les updates de vitesse avant le premier jour du mois suivant, j'en suis désolé. Je reste disponible,
Abonnement Trio Max 400 Mbps et modem Technicolor. Compatible?
Bonjour, Je viens de passer en abonnement Trio Max, à 400 Mbps, et j'aurai souhaité savoir si, le modem/routeur Technicolor que je possède, est bien compatible avec cette vitesse, car lorsque j'utilise le speedtest de VOO, j'ai maximum 125 Mbps en faisant le test via le câble? D'avance, je vous reme
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Update... Aucun problème avec le VPN intégré de mon navigateur... 😅
Premier jour chez VOO et déja pas super content
Bonjour! J'ai eu la chance d'avoir une installation internet/télé hier (le 19 janvier), tout allais bien, mais ce matin, panne générale qui était apparemment prévue. J'ai reçu un mail me précisant que la ligne serait restituée vers 15h30, et en effet, elle est revenue. Cependant, maintenant que tout
Problème
Update, même situation pour AB3, AB4 et LCI.
Mauvaise qualité image Eén et Canvas
Tv LG avec la carte tv numérique acheté hier. Je cherche une solution. Merci. Voir images... Een et Canvas Frequence 126500 Debit de symboles 6875 Modulation 64QAM Force du signal 38% Qualite du signal 10% Autres chaines avec bonne qualité. Ketnet Frequence 570000 Debit de symboles 6875 Modulation 6
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Found it and updated :-)
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no Internet, no ph
Problème
Bonjour à tous, @Alexder,Toutes nos excuses pour le délai de réponse, il semble y avoir eu un souci avec les updates de votre post. Avez-vous essayé de retirer et réinsérer le disque dur ? Avez-vous essayé de formater le disque dur ? @
Disque dur évasion s'allume toutes les 15 minutes
Bonjour, j'aimerai savoir si cela est normal ? et si oui, quelle est l'utilité de faire ça, mise à part l'user à petit feu ? PS: je ne fais jamais d'enregistrement
Question
hier soir (22/06/2023), ma box evasion (déjà VOO TV+) s'est mise à jour. Elle n'a pas redémarré normalement depuis car boucle sur boot+, boot++, patientez... Lorsque je coupe le commutateur à l'arrière pendant quelques minutes et réallume la box, ça
Box Évasion - Mise à jour en boucle depuis hier soir
Bonjour, Ma box effectue mise à jour après mise à jour depuis hier soir. Suis-je le seul concerné ? J'hésite à l'éteindre à la fin de la prochaine. Merci.
Problème
Bonjour @ Nocolas O mon profil a été updaté. J'y ai inclus mon numéro de client.Merci
Sans nouvelle depuis 3 semaines. Offre bon plan non reçue
Concerne: Offre Barre de son+casque Bluetooth non reçue Sans nouvelle depuis 3 semaines malgré vos promesses Mauvaise reception de réseau chez moi malgré encore vos promesses. Le 16 mars je reçois un mail spécifiant qu'en ajoutant le mobile à mon offre existante (Net+TV) je peux bénéficier d'une bar
Question
Hello @Michel4990, I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔My colleagues are doing their utmost to resolve the problem quickly. However, I see that your modem has been online for more than 40 days. T
Connection goes down due to several errors
Hello, My internet connection goes down and comes back online: 5-1-2023 11:00 until 9-1-2023 16:00 11-1-2023 12:00 until 17:00 12-1-202318:00 until 18:30 14-1-2023 18:00 until 18:20 15-1-2023 06:00 until 06:30 Before this period there were no issues and the situation in my home is totally unchanged.
Problème
It's updated 😊
Cédric C
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