Promeneur
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21 messages
Termination of phone service
Hi,
I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo.
I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV+INTERNET+SIM for 27,99 EUR now your are charging 16 EUR for SIM/Phone. No more needed your valuable service.
theo2007
Savant
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2.3K messages
il y a 2 ans
Hi,
To cancel a service you must call 04/266.41.14. It's no longer allowed to do it thru the forum.
FYI, phone bills have always sent separately and not consolidated with tv/internet invoices.
In any case, an official VOO could have a look at your request but in order to do that, your customer number must be recorded in your profile.
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
It's already updated
Customer no.
00XXXXXXXX
(Modifié)
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Simon B
Officiel VOO
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1.4K messages
il y a 2 ans
Hello @jagadeesh001,
You mentioned your Customer number in public, I edited it for the safety of your private information.
As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14). We can't do cancellation from here, sorry.
About the price, everything is correct : you choose the PACK "TRIO RELAX + TV LIGHT + MOBILE S" and made the order for it by yourself. This PACK has a monthly price of 66€. With your new contrat, you had a welcome gift : 28€ less during 6 months.
> 66€ - 28€ = 38€/for a month.
The 38€ are separated in two bills : one for the internet and the television at 28€ and one for the mobile at 10€.
The first mobile bill is excpetionally at 16,13€ because there is the november month and the october period from your activation date (16/10) to the last october's day.
Of course, it concerns only the first bill because you activated the service in the middle of the month. For the december bill, only 10€ is facturated for the mobile.
All of these details are explained direcly on the bill. I didn't see any mistake.
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
Thank you for the clarification,
I have tried calling 04/2664114 multiple times but could not connect
Also i had requested callback using app (2 times) but still not received any call on scheduled time.
Please do the needful, I would like to disconnect the SIM/Phone service.
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Simon B
Officiel VOO
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1.4K messages
il y a 2 ans
What do you mean by "but could not connect" ? The number is correct.
This is the only way to cancel a product/ a contract, I can't do it by myself, I'm sorry.
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
ok, but which option I have to select to speak in English ??
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Simon B
Officiel VOO
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1.4K messages
il y a 2 ans
If there is no option to select English in a basic menu in the beginning of the call, just ask the person you will be connected with, I'm sure that he will redirect you to a person who is able to speak English 😊
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
I tried at 6:34 pm, but it did not work. Do you have any specific timings ?
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Simon B
Officiel VOO
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1.4K messages
il y a 2 ans
Yes, i'ts normal. The service is open from 8:30AM to 6PM during the week and from 9AM to 1PM on Saturday.
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
ok thanks,
Today I tried calling 04/2664114 and able to speak in English, although they tried transferring call to the billing department later call got discounted.
Can you assist me to re-arrange the call back option ?
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
I again tried but no luck, they said they will arrange call back.
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
Could you assist me to call back ?
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Simon B
Officiel VOO
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1.4K messages
il y a 2 ans
@jagadeesh001 Hello, I just sent an email to my Team Leader. She will send your call-back demand to a person who can speak English with you to do the cancelation :)
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jagadeesh001
Promeneur
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21 messages
il y a 2 ans
Thanks, still I am waiting for call from voo
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theo2007
Savant
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2.3K messages
il y a 2 ans
@jagadeesh001 ,
If you are in such a hurry, why don't you look into your acquaintances to find someone speaking French or Dutch and have him/her call that number on your behalf ?
Remember, English is not an official language in Belgium.
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