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Limite de données 100 Go, 500 Go ou illimité ? (Ancien contrat)
Bonjour à tous, Je suis client voo depuis quelques années, et je suis très satisfait du service. Je ne cherche pas à changer quoi que ce soit, mais j'aimerais avoir des éclaircissements sur un sujet. J'utilise le pack "solo light". Lorsque je me suis inscrit en 2021, il était limité à 100 Go/mois.
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Ma connexion Internet
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Hello, I am extremely frustrated and fed up with the recurring issue I am facing. It seems that the only way to resolve any problem is by resorting to the forum. Now, I find myself dealing with the exact same problem regarding my phone subscriptio
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello Valérie, actually, is there any way you could cancel my subscription?
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.
Question
In general, customers passing through Belgium who know how to travel abroad ask for their subscriptions to be cancelled while they are in Belgium and before they leave... But the 04 number is accessible even if you're abroad. At the time of
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello, You can always send a registered letter to cancel your subscription.
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they
Question
Hello @Desmorider, I don't see any particular problem or blockage at our level. As @roylion15 said, some smartphones may need a reboot to hook the network at border crossings. The best thing would be to restart your mobile phone as soon
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
Hi @Charis , I would suggest you ask someone who speaks French to call on your behalf. It is indeed the only way to cancel the subscription.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Thank you Christophe. Please proceed with disconnect and cancel subscription. Ok to get billed till end of month
To disconnect my voo phone
As I left belgium, i would like to disconnect my phone 0455 11 55 98.. I don't know what to do... I called the number and never picked up.
Question
Hi @Kristina Spaho , I can send you a new simcard if you want! When you’ll activate it, I will re activate your subscription. Tell me what you prefer
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time.
Question
Oh yeah, I saw it now...but I can extend/ sign a new contract when is getting close to the end of the current promotional subscription, right?
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
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Yes I would like to cancel, the owner was going to move out of Brussels so we thought of getting new connection with new plan, but currently he is going to continue in Brussels so even we will continue with same subscription
Cancel Appointment - Customer no.: *********
I have registered for new appointment for wifi but I want to cancel the appointment. Customer no.: *********
Question
Hi, Witch phone number do you try to reach ? 04 266 41 14 ? I think this is the only way to cancel a subscription.
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Solution acceptée
Hello @pakech First of all, I have removed your customer number and phone number from your post. You are on a public forum. This information is private and personal. This information can be used for malicious purposes. If you wish to c
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
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want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
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Ma connexion Internet
Hi, Yes indeed this is the only way to cancel a subscription, the officials on the forum says that there are people who speek english at this number (but maybe you need to call several time to reach those people)
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hello @mmsonder, The promotion did apply to the subscription.However, it is "normal" that the December period was not discounted. As indicated, the December prorata will be visible on the January period. I can see in the system that as the promotio
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
I don't work for voo, so i can't check your subscription, you need to wait a official, if they not come today, i hope the will chek it tomorrow. Attention, your customer number must be placed in your profile and not in this subject.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
HelloYou can request to get a public IP but there is no possibility to get a static IP with this kind of subscription.You must make this request of public IP in the dedicated subject , here :https://forum.voo.be/conversations/ma-connexion-internet/co
Public IP
Bonjour VOO, Is it possible to make my private IP a public one?Out of curiosity, is it still possible to get a static IP as I do intend to upgrade my subscription to PRO TRIO pack?With the best,Manu
Question
Good afternoon @Latham As @Marcs mentioned (thank you by the way), it is not possible. The best course of option would be for the new tenant to make his/her own subscription. This
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I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème