1 message(s)
Delete mobile subscription
Hello,
I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed.
then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it.
everytime they tell it’s deleted but I keep receiving notification of payments. Moreover, when I don’t pay I receive additional costs for delay.
I want to delete the subscription, this is becoming ridiculous. Today I had to pay >100 euro of service that I did not use.
this is my client number 00******
please act as soon as possible or I will need to go through other routes.
bulrog
Citoyen d'honneur
•
2.5K messages
il y a 7 mois
Hello,
You can always send a registered letter to cancel your subscription.
0
0
Alexia L
Officiel VOO
•
1.2K messages
il y a 7 mois
Hello @Tidei
I see that our services have cancelled your subscription as of 02/08.
I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period.
However, the colleague you spoke to at the beginning of August has issued a credit note so as not to bill you for the month of August. This amount of 16 euros will be deducted from your next (and last) mobile bill.
0
0