Promeneur
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4 messages
Cancel phone subscription
Hello! I'm trying to cancel my voo subscription since 3 weeks now. I've lost my phone and I have no sim card and I reported it but they still charge me and also at Les Grandes Prés they wouldn't provide me with a new sim card, they sent me to another store which was really inconvenient at the time. And I try to cancel it at my voo but it shows error 500 every time I try to fill in a form. Can someone please help me solve this problem?
Valérie P
Officiel VOO
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1.3K messages
il y a 4 ans
Hi @Kristina Spaho , I can send you a new simcard if you want! When you’ll activate it, I will re activate your subscription. Tell me what you prefer
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Kristina Spaho
Promeneur
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4 messages
il y a 4 ans
Hello Valérie, actually, is there any way you could cancel my subscription?
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Valérie P
Officiel VOO
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1.3K messages
il y a 4 ans
@Kristina Spaho , I’ll transfer your request to the commercial service. They’ll call you as soon as possible
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Kristina Spaho
Promeneur
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4 messages
il y a 4 ans
I have no sim card as i explained so they have no way of calling me. Thank you for the understanding.
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Valérie P
Officiel VOO
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1.3K messages
il y a 4 ans
@Kristina Spaho , yes for sure! Don’t you have another number?
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Kristina Spaho
Promeneur
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4 messages
il y a 4 ans
No, unfortunately I have no other sim card.
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Valérie P
Officiel VOO
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1.3K messages
il y a 4 ans
Hi @Kristina Spaho ,
I’ve just asked the commercial service to do the resiliation, i’m waiting for an answer.
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