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Hello @Simon B ,I have added the customer number. Yes, I can confirm that 31st of October is the last day of using all of your products (mobile, Internet, TV) and I would like to cancel them that day.Thank you!
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
Hello,Please cancel your personal data from your post and put your customer number in the dedicated field in your profileIt seems there are no Voo "officials" on the forum today, so I am afraid you will get no help here.I think you have to
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no In
Problème
Hello @PA9A Could you add your customer number to your profile? We will already check if you are in public IP. Then we will do some more tests. Thibault
I can not connect to my company VPN since last week.
Hi, since last week i can no longer connect to my company VPN. I am connected to the VOO router via LAN cable. My companies IT department has reviewed and all my computer settings are OK and the VPN server is up. So then we disconnect the LAN cable to the VOO network and tried via mobile network (
Problème
No Internet Connection
Hi,We are currently cut off of the internet (Brussels, 1060) and it seems to be that the router is unable to connect to the internet. Reboot, restoring factory settings and change of IP has not solved the problem. Customer No: 21931743Could you kindly help out - urgently needed for work!Thanks in ad
Problème
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Ma connexion Internet
Hi @Gilles N He said that he have call the right number and ask for cancelation his subscription yet. He said also that his customer number is in his profile, can't you not just look in his files if there is trace of this cancelation ?
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
Hi, If they replaced your modem with a new one, you have probably get back to the old subsription profil till the 1st december. If not yet done, put your customer number in your forum profile, so one official can confirm your situation.
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Hello @melinanana1119 , We can schedule a new appointment for our technician. For this, can you please indicate your customer number in your profile? Thank you :-)
I missed the technician for wifi installation
Since I entered a wrong phone number, I didn't receive any message of when the technician would come to my place for wifi installation. I absolutely missed the technician. Anyone knows what I should do now? Thank you.
Problème
Hello @backbencher, Could you add your customer number to your Forum profile? We don't have access to it (if we are talking about internet activities).The only way to access them is through court decisions when the police contact us to g
technicolor tc7210 admin features
Hi How do I see the browsing history of my Technicolor TC7210 router? Is it possible to log into the admin panel of the Technicolor router independent of VOO, or are these the same admin panels?
Question
Hello guys and thanks for your quick responses.@theo2007 I tried that with a friend of mine that speaks French, however we called so many many times and nobody was there. After 2 hours of attempts we gave up.@Simon B I am going to add the customer nu
Cancel the internet subscription
Hello, I would like to cancel the subscription on 31 October 2022 because I am leaving the country. If I remember correct this is a combo of Internet, TV, mobile. I want to cancel all of them.I have tried many times the previous days the phone number provided by your colleagues, but the line is n
Question
@creaftomp Hi, It's always a bad idea to piggy back on an existing thread where a solution has been provided. To get visibility, you should create your own topic. Don't forget to record your customer number in your profile.
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Solution officielle
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
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Ma connexion Internet
Hi, It's depend what you have. If you chose a gift (like a tv of wathelse) you will pay the installation and the activation. Put your customer number in your profile, so a official will be able to check your subscription to see if all is rig
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Bonjour, Il faut voir si c'est une question légitime. Je n'ai pas retrouvé de numéro de client sur le profil. @obito_12 Feel free to add your customer number to your Forum profile and when in doubt, you can tell us how much is two plus
LED TV shield made of plexiglass?
In a gallery, we're looking at ways to secure a 75" TV set vertically on the wall, a few inches above the ground and near foot traffic. To prevent the TV from damage, we're thinking of using a plexiglass cover with a wooden picture frame. Because we encourage people to snap photos, it's likely that
Question
I am finding difficult to contact customer care, and the installation is tomorrow i already told the person who booked appointment for me that i m not sure about when will i get keys and the person told i can change by a call but i m finding very dif
installation date should be changed
hi, i have installation process tomorrow and i would like to change the date as my keys are still not handed over to me. trying to call customer care but was not able to get through. what should i do now.
Problème
Solution officielle
Hello @schildpad Could you please indicate your client number in your profile so that I can access your file? We have English-speaking staff in the customer satisfaction department.It is surprising that they have changed your contract.&nbs
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hi, Have you checked your unwanted emails - spam ? To allow the official to send you this mail again don't forget to put your customer number in your forum profile, you can also putt in the same place your E-mal adress in case they are a wrong
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
Question
Hi, If not yet done, putt your customer number in your forum profile. Are you talking about purchasing equipment? It may just be the invoice in case you need to claim warranty to have proof of purchase Anyway, the officials shall look at that.
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
Solution acceptée
Hi, Normally, the speed is automaticaly updated on the first day of the following month after the request, activation of the real giga or replacement of the modem. If not yet done, please putt your customer number in your forum profile, the officia
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
hi, I think they don't send a modem by postmail for a new subsciption, so they sure will send à engineer to activate your line. If you know already your customer number, please put it in your profil, if not you can write in the same place your
New subscription
Hi all, I just moved into a new apartment and see the Voo box in the internet closet with the cable available for the modem. I've just ordered internet from Voo. Will I need an engineer or can I just plug and play the modem myself when it arrives? Thanks,
Question
Hi, i think you need juste to wait a lot, they will be able to link your bank transfert to your bill but that need some days. If not yet done, putt your customer number in your forum profile, the official voo will look if there are problem or not.
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I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
Question