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@PA9A It's strange, probably a bug in the forum.You can send the information by e-mail to this address [email protected] me know when it's done, because this box is cleaned every two days.
I can not connect to my company VPN since last week.
Hi, since last week i can no longer connect to my company VPN. I am connected to the VOO router via LAN cable. My companies IT department has reviewed and all my computer settings are OK and the VPN server is up. So then we disconnect the LAN cable to the VOO network and tried via mobile network (
Problème
Hello @swalesh, I see that you asked for the promotion, but it wasn't applied. I've sent your request to the approriate deparment, you'll have news about it in a few days at most. Sorry for the inconvenience.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hello @XLechev, There is currently a power outage.Our services are therefore unavailable. Our agents are doing everything they can to resolve the situation as soon as possible. I remain available if needed. Have a good day,
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème
Hi, Indeed, things have changed rapidly through the last days. Installations have been reduced to a strict minimum, in order to preserve our staff and our customers. Sorry about the inconvenience.
Installation modem internet
Bonjour,Suite à l'actualité, j'avais rendez vous demain entre 8 et 13h pour installer internet chez moi, est-ce que le technicien viendra toujours ou pas que je sache si je serais sans wifi pendant le confinement ou pas 😔
Problème
Hello @Onur , I see that you have sent an e-mail to the relevant department and that your request is being processed. I invite you to wait until everything is in order in your file :-) Thank you for your patience and understand
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
Solution officielle
Hello @Angel V, There is indeed another outtage today in SHAPE. Don't worry though. It's not as bad as last time, and it should be fixed by the end of the afternoon. Thanks for your understanding. Have a nice day.
No internet+TV at home again
Good afternoon, I inform you again that there is neither internet nor TV at home. A week ago we were without internet for nine days. I am really afraid of this. I just called VOO service but I didn´t understand the answering machine. Could anyone give me more information? We are trying not to
Problème
Hi @KERLIK, There is a power outage in your area. As soon as the electricity manager restores the signal, you will recover your Internet connection. Have a good day
internet wifi modem which has not working since to day 19 03 2021 at 13 00 hrs.
the internet wifi modem which has not working since to day 19 03 2021 at 13 00 hrs in Woluwe Saint Pierre 1150???
Problème
Hello @Angel V , We are sorry for the delay concerning the work on the line. After a contact with the concerned service, the end of the breakdown is planned for tomorrow afternoon. Thank you for your patience. Have
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Solution acceptée
Hello @jrhw , Our apologies for the delay and service interruption. Have you recovered the connection since? Your modem looks online again. I await your return. Have a good day
What is the status with internet in Ixelles
HiI was trying to get in contact with voo by phone but it’s completely impossible to get through on the English line. what else should i do ?After more than 30 hours there is still no internet connection from my home at Rue Franz Merjay. Can anybody tell me the status of it ?
Question
Solution acceptée
Hello @diliphp, I indeed see a termination dated 03/23/2021.Rest assured your request has been taken into account. You will soon receive the document that will allow you to return the equipment. I remain available if needed. Good day,
Voo internet cancellation
I have canceled my Voo internet connection but have a not received a confirmation email or information about how to return the voo router . Can someone help with this ?
Question
Hello, I submitted the request last night. We should get back to you within 48 hours. With the end of the year holidays, the dedicated service might be a bit late but you should hear from us by early January 2022 at the latest. I'm still available
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
We are sincerely sorry for the situation.It is a breakdown at the energy level (ORES) For more information do not hesitate to contact them.As soon as we have the green light, our services will be available again.Thank you for your patience and unders
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
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Solution officielle
Good morning @Yasuhide, I can confirm that the agent in our shop did put the contract in your file. There is no need for you to send it by bpost also :) If you have any other question, I remain available. Have a nice day
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @njramu, I'm glad to hear that! Indeed, the invoice was issued before the termination and therefore includes the entire month. Don't worry, you will receive the corrected invoice within a few days. I remain available.
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called
Problème
Solution acceptée
Good afternoon @jagadeesh001, As mentioned before, our service cannot process this kind of request. Only the 04/266.41.14 can do it. You can also try&n
Internet still remains with old plan with 27.99 EUR per month
Hi, I continuedly reaching out your customer care number 04/266.41.14 regarding my internet contract, I have been requesting to remain monthly charges with EUR 27.99 EUR march month onwards as well up to next 6 months. Your executive telling me they will call me back but it is not happening a
Problème
Solution acceptée
Hello @jeraabu_88 :) I just notified the tech team, they should contact the technician to cancel very quickly. We remain available if you wish to ask questions or explain to us what motivated your decision;) Have a good day, @theo2007
Want to Cancel my Registration
My Installation is scheduled on 8th August 2022. But I changed my mind and don't want to continue with the installation. Tried many times to call customer support but couldn't connect. Could you please cancel my appointment on August 8th? Thanks in Advance.
Problème
Good morning, Your contract has been effective since 01/06.I send an email to the dedicated service so that the update is made in your customer area.I will come back to you as soon as I have confirmation that everything is in order.Beautiful day
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @Angel V , I understand your embarrassment, however, I do not have the possibility to grant you additional DATA for free. I'm sorry about that. Our team is doing its best to resolve this as soon as possible. We
no internet connection
I inform you that there is no internet at home since last Thursday. I am currently using my VOO mobile as a router as a mitigation measure but I am running out of data. Could you provide me more free mobile data? I just requested this to VOO but they told me I had to pay.
Problème
You say that you have try to contact this number : 0465889043 but it is not the right one. This number : 042664114 is the correct one, like said by @NOSTROMO previously. I will invite to try to contact them again and if the result is not good, you
Internet subscription cancellation
Hello, I would like to cancel my internet subscription on 30 June since I am moving out of the country. Can you please help me with that? I have registered in the forum with my customer number. Please let me know if you need any additional information. Thanks,
Question
@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange. It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days).
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Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
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