20 messages
No internet chez moi il y a une semaine.
Good afternoon,
I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome this situation?
I am kindly asking for a real answer.
Thank you very much.
Angel V
20 messages
il y a 3 ans
Another day without internet (8 in total) and no official reponse from VOO, only an automatic countdown from 1 day and 40 minutes to 15 minutes and start again. I am only asking for a VOO official response stating what is the problem.
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Justin
Officiel VOO
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3.7K messages
il y a 3 ans
Hello @Angel V,
I have grouped your requests. It is useless to create several, you can continue on the same one.
All the information we have for now was given by Thibault. We have received the authorizations to intervene, it should normally be done tomorrow.
Unless the teams need more time, in any case, the automatic message to 078/505050 will be adapted accordingly.
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Angel V
20 messages
il y a 3 ans
TOMORROW is always the same answer since the problem started eight days ago. I have been calling VOO daily for eight days and the automatic reponse was always TOMORROW (countdown included). In my opinion it is a very smart response because I never thought to change to Proximus thinking the ploblem would be fixed TOMORROW. VOO is not saying the truth. I am totally sure that VOO technicians knew, from the beginning, that it would take a long time, however we have never been informed. If I had known that the reparation would take over 8 days, I would have changed to Proximus. In two days my children will start the online school. TOMORROW will you make it? We will see.... I ONLY WANT TO KNOW THE TRUTH IN ORDER TO MAKE DECISIONS.
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Marcs
Top Expert
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21.1K messages
il y a 3 ans
Hi,
if I understand correctly, the real problem was that voo was not allowed to enter the site (SHAPE?)
The intervention time was estimated at one day, so they tell you "tomorrow" but it is "tomorrow" from the moment they are authorized to enter the military domain.
It is therefore on the side of SHAPE that things get stuck. And if proximus is authorized to intervene more quickly, it is also a problem with the services of SHAPE I think.
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Angel V
20 messages
il y a 3 ans
Do you mean that the problem is that VOO technicians haven't been allowed to enter in Shape? Are you sure? 8 days without internet because of the paperwork? I don't think so. Please tell us an official response please, by email, phone....
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Lionel S
Savant
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6.6K messages
il y a 3 ans
Hello,
Yes, it's most of the issue.
I'm sorry, but if you don't believe us, should we make up a lie so it looks more genuine ? Why would we lie about this ? Does this reason itself doesn't look bad an embarrassing enough ?
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Angel V
20 messages
il y a 3 ans
Good morning, another day without neither internet nor TV (9 days in total). The good thing is that my family is getting used to living without internet....This Monday the online school starts
Can you confirm that the problem is the paperwork to enter in the base? I don' t understand it because sometimes I called VOO and the technician was in my house two days later and he didn' t have any problem to come in. If that is the real problem, please send us either a msg or an email or a phone call. We need an explanation from VOO.
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Angel V
20 messages
il y a 3 ans
I have information that VOO technicians have been working since the beginning but they have to find where the problem is, ask permission to open a hole and so on... I fully undrestand that it takes time. I would like to have heard this from VOO instead of ¨TOMORROW the line will be ready¨ through an automatic answer machine . You knew that it would take time but never told us.
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