20 messages
8 days without internet at home
Another day without internet (8 in total) and no official reponse from VOO, only an automatic countdown from 1 day and 40 minutes to 15 minutes and start again. I am only asking for a VOO official response stating what is the problem.
Angel V
20 messages
il y a 3 ans
Otro día sin internet y ya son ocho y sumando. Seguimos sin tener una respuesta de la compañía. Si se llama a VOO te responde un contador automático con una cuenta atrás que nunca se cumple. Solo quiero saber cuál es el problema.
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Lodanum
Citoyen d'honneur
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3.2K messages
il y a 3 ans
Hello puedo hablar uñ poquito español prefero hablar ingles.
can you fill you client number in your profil?
@Lionel S une fois cela fait sais tu jeter un coup d'œil sur la ligne?
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Thibault
Officiel VOO
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5.4K messages
il y a 3 ans
Hello @Angel V
We are well aware of the problem that affects your location. I can't go into detail without mentioning your location (which is very particular and which is, in part, the cause of this abnormally long resolution time).
Normally, everything should be in order tomorrow (we have confirmation this afternoon that the contractor will have access to the location of the problem).
We apologize for the inconvenience,
Thibault
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Angel V
20 messages
il y a 3 ans
My client number is already in my profile.
TOMOROW was the first answer from VOO 8 days ago. Every day I call VOO the response is always the same: TOMORROW. In my opinion that answer is really smart. We decide to keep our contracts with VOO because the problem will be fixed TOMORROW but TOMORROW it isn´t the right asnwer. The real answer should have been eight times TOMORROW.
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