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Hello @Brus,The good old Ethernet cable is the safest way to connect to the internet and enjoy the highest speeds.The problem may come from the RJ 45 Ethernet cable. Change the cable to a certified gigabit Ethernet Category 5E (or higher).I invite yo
Enabling full duplex on modem
Hello! How to enable full sped on modem LAN ports? I get only 100mb/s on ports but 350mb/s on wifi. Modem is technicolor CGA4233 and it should have GB LAN ports.
Question
Good morning @leiblsa, As mentionned by @roylion15, the change will take place on August 1st.Regarding your speed being at around 125Mbps, it's because you were in a RELAX pack and not a SUPER RELAX, which explains why.The SUPER RELAX is
Upgrade to Gigabit Internet - no change in speed!
Hello, I have recently upgraded the Internet connection at Voo from the 200 Mbit (I really only got about 125 Mbit down / 5 Mbit up out of it, but at least stable) to the new Gigabit connection. Unfortunately, one week after installation, I still only get the same up and download speeds. It feels li
Problème
YYYYYYYYYYYYYYYAWN.....Culture Club used to sing Move move move away from me Darling back in the days....
Je veux que mon calvaire prenne fin
Bonjour, Je suis abonné smartphone chez voo et je suis TRES MECONTENT....De plus, le service client vous rit au nez si vous avez l'outrequidance de faire part de votre situation... Or, mon contrat se trouve sur celui de ma mère et comme un enfant, je ne peux résilier à ma guise puisque c'est ma mama
Problème
Wifi going down frequently
For the past 2 days wifi is going down frequently. I live in Ixelles.
Problème
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Ma connexion Internet
Hello @Michel4990, I'm sorry for the inconvenience. A breakdown is currently affecting your region 😔My colleagues are doing their utmost to resolve the problem quickly. However, I see that your modem has been online for more than 40 days. T
Connection goes down due to several errors
Hello, My internet connection goes down and comes back online: 5-1-2023 11:00 until 9-1-2023 16:00 11-1-2023 12:00 until 17:00 12-1-202318:00 until 18:30 14-1-2023 18:00 until 18:20 15-1-2023 06:00 until 06:30 Before this period there were no issues and the situation in my home is totally unchanged.
Problème
Hello @cbarbosa , First of all, to get you off to a good start on our Forum, I suggest you read our charter: https://forum.voo.be/page/la-charteA short “Hello” at the beginning of each new Post is appreciated. Concerning your technical problem, I see
Arlon disconnected
Since this afternoon no connection. Restarted the router many times. Until now(23h30), no solution!!! No information for the customer.
Problème
Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return. I have therefore cancelled your subscription now, however the who
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi Gilles, Do you know when (what day) the technician will come? Thx
VOO modem issues (No DHCP, No Internet)
I have a random occurring issues with my VOO modern, 1) The first is where all connected devices are disconnected from the network (both LAN and WiFi). When checking my mobile's WiFi I can see that the phone is unable to get an IP address from DHCP. This is resolved by re-starting the VOO modem.2) T
Problème
Are they able to solve the problem today? Otherwise I will have to wait at least 2 more days due to weekend.
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My que
Question
Hello @spodocomodo, To submit a cancellation request, we always ask our customers to prefer calling to avoid a long wait. I am currently blocked by the IT system from entering the cancellation, I will take care of it tomorrow and I will come
Résilitation
Hi, i attempted to cancell my subscription - i have sent 3 cancellation requests but i recieved no comformation by email or a call from your representatives. whta should i do with the modem? I have already left the country.
Question
Oh okay I understand, in that case, anytime on those days, but, Friday is best.
Internet down at Obourg 7034
We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f
Problème
This is the 2nd time this week to be down all day. Something needs to be done about this, like some sort of compensation for these outages.
Internet down - Naast 7062
My internet has been down all night in Naast, 7062. I have reset the modem several times and the internet will not connect.
Problème
Hello @Elina, Feel free to create your own request directly on our Forum, this will allow us to analyze the situation with you and make your post private if we need private information. On our side, we are an exclusively digital service
connexion internet
bonjour j'ai de gros soucis de connexion internet j'ai de plus en plus de coupure j'ai envoyé des messages et ont ma répondu que mon réseau avait vérifier et que sa pouvait provenir de mes câbles je les es tous changer mais le problème persiste que dois je en conclure
Problème
The Router has been disconnected every morning, and every evening, over the past few days. We find it working for just a few hours. We try restarting it sometimes.
Internet down at Obourg 7034
We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f
Problème
@despoinasikali Hello There are no voo officials on the forum on Sundays and holidays. Call the helpdesk at 078/505050 instead Have a nice day.
Connection down
My connection is down for almost one hour in SHAPE 7010, customer number 00xxxxxxxx Personal information hidden by moderator
Idée
Hello Roveena and welcome to the Forum ! :) We have indeed not had a return from your modem for a few days. We will analyze what is happening and come back to you with more explanations as soon as possible. Regards.
Internet Connection NOT WORKING
MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided. I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all. There is no call back or a response on the multiple contact forms posted repeatedly.
Question
Return of equipment after termination of contract
Good day. How can I return Voo equipment after the termination of the contract and transfer to another operator? Thanks.
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Discussion dédié au déménagement
Everyone has internet connection troubles some days UPSers. I've been a network administrator and have used the internet since the 1970s and I still have connection problems.
Internet non accessible depuis ce matin
Bonjour, Je ne suis plus en mesure d'accéder à internet depuis ce matin. CEntre Liège - Quai Godefroid Kurth Bien à vous, François.
Problème
Hi @Antoine L Indeed I am hearing same statement from past 40 days that end of Friday you will send one more SIM Card. I did not yet received, can you make sure to send me this time.
SIM Card delivery
It' been 2 months that I have not received SIM card, there are many tickets submitted for this but still it is very challenging to get SIM Card
Problème
Pardon. 30.7.2025 is my travel day. Can we do 29.7.2025?
Peterka
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Demande de résiliation, contacts.
Nous n'avons pas pu identifier le numéro de téléphone introduit. Veuillez veuillez saisir un numéro de téléphone rattaché à votre contrat, vous avez intérêt. Malheureusement, les informations saisies n'ont pas été reconnues nous vous invitons en consulter la rubrique Assistance de notre site vospoin
Question