3 messages
VOO modem issues (No DHCP, No Internet)
I have a random occurring issues with my VOO modern,
1) The first is where all connected devices are disconnected from the network (both LAN and WiFi). When checking my mobile's WiFi I can see that the phone is unable to get an IP address from DHCP. This is resolved by re-starting the VOO modem.
2) The second is when devices can connect but don't have access to the internet. This normally resolves itself in anywhere between 2mins and 5 mins, longer than that I will go and re-start the VOO modem.
I logged onto the VOO modem and saw this today when after it happened
MaXiMiLiEn47201
Érudit
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788 messages
il y a 4 ans
Hello! I had the same problem a few days ago, a replacement of the Modem was beneficial to me, so see to make a replacement of this one.
I'll notify @Lionel S so he can look at it with you! :)
Have a nice evening !
Max'
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Gilles N
Officiel VOO
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4.2K messages
il y a 4 ans
Hi @Stack !
We can try to replace your VOO modem free of charge.
Two solutions are available to you :
- through the passage of a technician,
- via a UPS relay point.
What would you prefer?
(I will keep this conversation "private" to confirm your information)
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Stack
3 messages
il y a 4 ans
Hi Gilles,
I think a technician would be better, as I'm working from home.
Many Thanks
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Stack
3 messages
il y a 4 ans
Hi Gilles,
Do you know when (what day) the technician will come?
Thx
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