Internet down at Obourg 7034

Hello @vexen, 

I have just checked your internet line and I can see the outage yesterday afternoon, however, I do not see any intervention justifying this connection issue.

The levels of your line are not optimal, we will plan for a technician to visit your home to check the source of the problem. 

When would you be available? He can come from Monday to Friday between 8:00 and 13:00 or between 13:00 and 17:00. 

Thank you for investigating; yes please for the technician visit.

It can be on any day, 11:00 or 12:00 svp, I will be in at those times every day this week.

@vexen

You have no availability between 8:00 and 13:00 or between 13:00 and 17:00? I cannot predict a more precise time slot, it depends on the technician's schedule. 

Oh okay I understand, in that case, anytime on those days, but, Friday is best.

@vexen I have just done what is necessary to schedule the appointment with the technician on September 6 between 8:00 and 13:00. 

For your information, please note that you can cancel or modify this appointment directly on your myVOO account if the date is not suitable for you or if you have an unexpected event. This is to avoid the €50 fee in case of absence when our technician arrives at your home.

You will receive a tracking link via SMS to have a more precise idea of the time our technician will arrive.

C'est parfait, thank you.

I remain available if necessary, have a nice day. 

@Fallon, thanks for prompting the engineer visit. When he arrived, he told us there is a problem with the street box; he then also tested our line and checked our coax cable.

We've still got disconnections, for example, on Mon and Wed (today) this week, the router was disconnected during the mornings, and, the live TV box also doesn't receive channels properly (all the channels are very distorted), which I think, must be the same problem.

Do you know when they will continue to work on fixing it?

Hello @vexen,

Unfortunately, I can't tell you, I'm sorry.

The network services team is still working on your case.

Thank you for your patience and I'm sorry for the inconvenience.

Thank you, at least I know they are still working on it.

The Router has been disconnected every morning, and every evening, over the past few days. We find it working for just a few hours.

We try restarting it sometimes.

Hello @vexen,

I am sincerely sorry for the inconveniences, but the intervention outside is in progress. 

Thank you for your understanding. 

Thanks for the quick reply.

With pleasure 🙂

I remain available for any other requests.

I wish you a good day 🙂