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Promeneur

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9 Messages

mer. 6 mars 2019 08:47

Internet Connection NOT WORKING

MY VOO internet is not working since a week and I have been trying to reach the customer care but no response provided.
I feel the service provided by VOO is PATHETIC and does not meet the customer demands at all.
There is no call back or a response on the multiple contact forms posted repeatedly.

Réponses

Nathan

Apprenti

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2.7K Messages

il y a un an

Hello Roveena and welcome to the Forum ! :)

We have indeed not had a return from your modem for a few days. We will analyze what is happening and come back to you with more explanations as soon as possible.

Regards.

Ancien Officiel VOO

Promeneur

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9 Messages

il y a un an

Thanks for your response Nathan.

Promeneur

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9 Messages

il y a un an

Hello Nathan,

There is still no resolution to my issue. I would like to request for a disconnection of VOO with immediate effect as VOO as proved to be incapable of providing customer service. Kindy act on this urgently.

Roveena
Lionel S

Officiel VOO

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5.3K Messages

il y a un an

Hello Roveena,

Only Gilles N. can treat your demands regarding your issues, but I can see in your file that you are already talking with him.

I advise you to keep doing so. :)

Force & Honneur

Promeneur

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9 Messages

il y a un an

Ok, thank you.

1 Message

il y a un an

To help verify this is not the problem, disconnect the power from the back of the modem and router. Once disconnected, wait 10-15 seconds and then reconnect the power.

Édit modérateur : des commentaires présents dans ce sujet ont été édités/effacés par un modérateur car comportaient des éléments allant à l'encontre de La Charte du Forum VOO.
Lionel S

Officiel VOO

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5.3K Messages

il y a un an

Hi Clifton1G,

Please do not post weird links. Any other infraction may lead to a permanent ban.

Force & Honneur