Problem With Activation of VOO Sim Card

Hello fertasdemir,

Sorry for the inconvenience.

I checked the sim activation. Indeed, it seems something has gone wrong.

I asked the VOOmobile Experts to check this up.

Please wait a little longer so they may process your request.

Are they able to solve the problem today? Otherwise I will have to wait at least 2 more days due to weekend.

To be completely honest, I doubt this will be solved today. I'm sorry. :sweat:

To be completely honest, I doubt this will be solved today. I'm sorry. :sweat:

Actually I do not understand what takes that long. I start to think that they will not be able to retrieve my number and finally they will say that we need to change your number.
As I said it is really annoying to spend days without being able to use cellphone. And this decreased my confidence in VOO.

There is a lot that happens behind closed doors when you switch from one mobile operator to another.

When everything runs smoothly, you usually do not realise everything that happens. But it does not happens that simply. There are a lot of steps involved.

If you did not ask your previous operator to terminate your number, everything should be fine in the end. Don't worry, you're not the first and you won't be the last. :wink:

Actually I did not ask my previous operator to terminate. VOO dealt with the process, I guess VOO asked for termination.

Perfect. This is how it is supposed to be.

Don't worry about your phone number, then. :wink:

Since I am not the first who is experiencing this problem, how long will it take to solve this issue? Can you provide at least a range?
It is already 5 days (3 working days), I do not have an active Sim Card. And it is more than a week since I applied for sim card activation.

The delay is not up to me, unfortunately. This depends on the amount of work the VOOmobile Experts have.

It usually take a few days to be dealt with once the ticket is created (which has been done friday), but again, I'm not in position to give you some officials delays.