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Hi @denis_rossi,The two first things you can do are:check the signal levels on the web interface of your modem. There’s a step-by-step guide in French, but the menus are the same if your modem has been set in English. Don’t hesitate to post a screens
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Hello again, thanks for your quick reply. Is it possible to confirm if my appointment remains at the 08/12 as before or has to be changed? I have tried many times to find someone that speaks English on customer support but unfortunately with no luc
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately f
Problème
Hi, Are you sure that the paymant was made on the good bank account, and with the right communication ? Are you also sure that there is not another old fergottent payment still due ? With your customer number in your profile, one official v
Payment paid not reflected
Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!
Question
Hello @Jakaitis, First of all, I would like to inform you that the forum is a public space that everyone can consult, so I invite you not to communicate private information such as your customer number. Concerning your request, I notice that you ha
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello, Your profile was updated, and your customer number is there now. The signal received by your modem isn't optimal. I'd suggest youplug/unplug the coaxial cable from your modem to the coaxial plug/NIU on the wall. If the signal s
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Thanks, if it's related to the network I can understand it partially. But why not do all the work at once, they already did an intervention toget to the giga. When it's customer installation, what should I think about? Switching a modem I can do it m
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Solution acceptée
Hi, Indeed, the only way to cancel a subscription is this number, by the way, and because you left the country in a few days maybe one official can help you (i am not sure they are allowed to do it). If not yet done, putt your customer number i
Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV). The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone
Problème
Hi, This is normaly the only number where you can concel your subsciption. If not yet done, putt your customer number in yout forum profile, maybe, the officials can help you. If not, have you somebody who can call the number for asking the cancel
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
Problème
I am pissed off @Gilles N. even after changing model it’s not improving. I see same disruptions again every 10 min. Either help to fix it or help me change the connection. Nothing can’t be more frustrating than it. Making a customer run here and the
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
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Ma facture
Hello @mhovezak, Could you complete your Forum profile with your customer number?We will be able to see if there is a problem up to your modem.If you have lights, it doesn't seem to be a power problem. However, the CG3700 modem needs to be repla
Modem does not work
Hi. My modem Netgear is not working properly from this morning. The day before it was absolutely ok. Problem is that only the light caled "Phone 2/Thermal warning" is blinking (red colour). No other warning light flash. Restart, unplug and other basic solutions did not help. Maybe power adapter is d
Problème
Here you have to wait until a voo "official" read this subject .... @Justin , @Antoine L , @Christophe C ,@Nicolas O Don't forget to put your customer number in your forum profile.
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Cancellation of Voo contract 0022110583
Hello, My name is Massimiliano, I am trying to reach the customer service to give the notice but there are two days that I am waiting on the phone up to 40 minutes without success. The last day will be the 30th of June. Can you please confirm me the process? Thank you Best regards Massimiliano
Question
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Mon abonnement VOO
Hi cuilian.liu Could you please fill your profile with your customer number, please ? I'm very sorry for the late answer. We'll do all our possible to cancel your contract asap, as you asked - if it's not done already of course :) Hi it is 00*****
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
Hello, In all situations, as a Telenet customer, you must contact Telenet. They will check what is happening, and if the problem is with us, Telenet will contact our network department directly. So I can't analyze anything because I don't have acce
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question
Hello @Andrii, Have you had this problem for as long as you have been a customer with us or is it recent? Could you do the test with the VOO SIM card in another smartphone? In order to check if the problem comes from the SIM card
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Hi, If you don't have it done yet, please note your customer number in your forum profile. Indeed for canceling a subscription you need to contact the 04 266 41 14 (the only way to do it), but maybe a voo official will check the situation. S
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Hi, To cancel a service you must call 04/266.41.14. It's no longer allowed to do it thru the forum. FYI, phone bills have always sent separately and not consolidated with tv/internet invoices. In any case, an official VOO could have a
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hi @Megan E How dit you receive your bill habitually ?There is nothing in your myvoo account ?A voo official will certainly help you very soon, be sure that your customer number is in fact in your profile, attention, if you have write it on the previ
did not receive bill
I normally receive a bill for my internet and tv at the end of the month. I have not received February's though and would like to get it paid. I appreciate your help!
Question
Solution acceptée
Hi, Normally, the speed is automaticaly updated on the first day of the following month after the request, activation of the real giga or replacement of the modem. If not yet done, please putt your customer number in your forum profile, the officia
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GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème