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Impossible to cancel internet subscription
We are leaving Belgium by the end of this month and need to cancel our subscription (internet + TV).
The problem is that the only way to cancel a subscription is a line (04 266 41 14) that is operated by people who don't speak English. So I called 4 times already, they always tell me that someone who speaks English will call me the following day. But nobody ever called me back. And for the record - the operators understood pretty well (from my google translated sentences) that I need to cancel my subscription by the end of the month.
I also went to one of your branches - Voo Stockel. The lady told me she cannot cancel my subscription - only the line 04 266 41 14 can do that.
So this is a vicious circle and everyone who doesn't speak French should be aware of this.
What am I supposed to do to cancel the subscription?
Solution acceptée
Marcs
Top Expert
•
22K messages
il y a 2 ans
Hi,
Indeed, the only way to cancel a subscription is this number, by the way, and because you left the country in a few days maybe one official can help you (i am not sure they are allowed to do it).
If not yet done, putt your customer number in your forum profile.
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