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Hello Droits TV : Eurosport conserve l'Open d'Australie jusqu'en 2031 - MediaSportif Eurosport is not available on VOO channels.
Australian Open Tennis 2022
Will VOO be offering its clients the possibility of seeing the Australian Open Tennis?
Question
Ok Thanks , it is removed from post and it is available in the profile. Could you check what is the status ? Thanks!
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
I tried calling them from 9 pm onwards. Half hour I was waiting . No luck . Is the technical support really available ? Can someone pls help
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
Any time this week except for Wednesday would be fine for a technician to come. I will be available at the house. Many thanks.
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
Question
Hello,I notice in your file that an answer was given to you earlier on this subject.Our apologies for the inconvenience caused to you.I remain available if needed.Have a good day
Again 4 hours no internet in Ixelles - 3rd time this week!!!
Hello, this is the 3rd day this week where we have no internet - it was already out on for several hours (!!!!) on Tuesday, Thursday and now again today. This seems to be a structural problem, what is going on? If this continues have to go back to my previous provider. Please get in touch!
Problème
Hello @cvent, Indeed, we will receive the payment as an overpayment, and it will be used to settle the invoice for August. I remain available if needed.
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
Question
Try connecting to a network on a different frequency band. Many consumer Wi-Fi routers broadcast at two different network frequency bands: 2.4 GHz and 5 GHz. These will appear as separate networks in the list of available Wi-Fi networks. If your list
Problèmes de connexion en Wifi
Bonjour, Depuis le changement vers une IP publique (il y a moins d'une semaine) j'ai un problème de wifi. Sur mes téléphones je peux me connecter à mon WiFi sans soucis mais celui ci m'indique qu'il n'as pas accès à internet. Pensez vous que c'est lié ? Avez vous une idée de comment je peux régle
Question
Hello, This is encoded for this Friday (6th May) between 5PM and 8PM :) We remain available :) Have a nice day !
Be à la demande
Each time I try to watch a movie on be a la demande, the tv says ‘failed to play, press ok to watch tv. Try again later” but why????
Problème
Hello , For a better handling, we will ask you to send us your request by a private message. I remain available if needed :)
No internet connection (ixelles)
Hello, it seems that there is no internet connection in Ixelles, the modem shows that it has wifi but i cannot connect to the internet. Can you please let me know if there is an internet outage in the neighbourhood? Thank you
Problème
Good morning @falmasri, I'm sorry about the situation. You can send a written complaint via the form so that an analysis of the call can be made. http://spr.ly/61217OHDWvI remain available :)
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
Question
Hello It is not “just nonsensical”, each episode of season3 is/was available for 3 months from the first day it was aired. The whole season will be probably be available again in a few weeks or months, for example, when season 4 will be aired. S
Missing episodes of series
Hello. Succession 3 épisodes 1 and 2 are missing while episode 3 will expire in 2 days. Can you add the first two episodes of season 3 back and extend episode 3? Same issue with The scenes from a Marriage - missing partial episodes so we cannot start. Please add if possible. We are at a full stop c
Problème
Hello, Not all the channels you get with the box are available via the app VooTv+. This for "rights" reason , financial or other reasons ....
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
Question
Your myVOO customer space is up to date. In the "Subscription" section: you can access the contractual summary. You can also access your contracts in the document section. I remain available if needed.
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Hello Can you explain exactly wich type of subscription you have ? Option PRO on a trio pack or a PRO connection with internet only ? Fixed IPV4 is only available on the second choice .
Static IP address for VOO Pro pack
Hello I just received my VOO internet connection and after a quick look it uses an IPv6/128 dynamic address. I have a VOO pro pack for my home office and I need to connect to my corporate VPN and SIP server. Is there anyway to get a Static IPv4 address as I need to be whitelisted on the VPN and
Question
Hello @nitishjha, I see that you have been in contact with our technical department on the phone and that a technician has been scheduled. I remain available if needed. Have a nice day.
Woluwé - My internet connection keeps dropping...
Hello My internet connection keeps dropping. I am situated in woluwe commune? This is happening since yesterday. Can someone help me please?
Problème
Solution officielle
Hello @van Erp, Sorry for the unusually long processing time of your request. I notice that the appointment has been scheduled for tomorrow between 5pm and 8pm. I remain available if needed.
Am I getting my installation tomorrow?
Hi, I ordered my subscription with VOO two days ago. I ordered the installation tomorrow, Wednesday 6 march between 8 and 13 h. But my subscription was not fully processed, because VOO did not manage to reach me by phone today, because they messed up my (Dutch) phone number (I can see in my confirm
Problème
Hello @gkalayci, You must be near the modem.If you are having trouble connecting to the 5GHz network, check that you are not too far from the modem. I remain available if needed.Have a good day,
Internet connection
Hi, i have terrible connection since the morning. I switched on and off my box, still no improvement. Is it because of the works of this morning? Any help?
Problème
It is a general breakdown in the street. Unfortunately we don't have more information.Our agents are doing everything they can to resolve the situation as soon as possible.Thank you for your patience and understanding.I remain available if needed.
No internet in Ixelles - again
Hello, again, we have no internet in Ixelles- last time it was cut on Friday for several hours. What is going on and when will it be back?
Problème
Hello Daphne, I invite you to join the dedicated line at 04/2664114. I remain available if needed.
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Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
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