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Promeneur

Promeneur

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19 Messages

lun. 2 mai 2022 19:57

Be à la demande

Each time I try to watch a movie on be a la demande, the tv says ‘failed to play, press ok to watch tv. Try again later”

but why????

Solution acceptée

roylion15

Top Expert

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30.4K Messages

il y a 2 mois

@Gilles N. 

If the voo decoder is a « voocorder » , restarting the internet modem doesn’t help .

The voocorder uses its own internal modem for interactivity. 

VOD’s or Be tv ALD functionality also uses specifics high frequencies on the cable above the tv and internet frequencies …

Signal quality on these high frequencies may be to poor or disturbed and in this case you will experience some video playback problems …

It would be good to have the installation and signal checked by a technician. 
The device may also be at end of life or defective. 

(Modifié)

Officiel VOO

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2.1K Messages

il y a 2 mois

Hello @gkalayci,

Do you have the problem with all the contents of "Be tv" or only some contents meet the error ? Do you see an error code (E52, E58...) ?

Does this also happen with other VODs (news, weather, free VOO movies,...)?

Does the problem persist after restarting the decoder (remove the power plug for about 30 seconds, then plug it back in) ?

I am waiting for your feedback :)

Promeneur

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19 Messages

il y a 2 mois

Hello, 

Both the movies series on "be a la demand" and "vod" are causing the same trouble. 

There is no specific error code such as E52. 

I restarted the decoder, the problem remained. 

Looking forward to hearing from you, 

Thank you.

Officiel VOO

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2.1K Messages

il y a 2 mois

Hello @gkalayci ,

 

Could you also restart the modem please?
Keep me informed

(Modifié)

Officiel VOO

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2.1K Messages

il y a 2 mois

Don't mind my last message...
I must have been confused last night, I'm sorry :-/


I confirm that restarting the modem will not solve the VOOcorder problem.

The version of @roylion15 seems to be confirmed about the high frequencies disturbed because the internal modem of the decoder receives a bad signal.


A technician is needed to solve this problem.
Our appointments are scheduled from Monday to Saturday, for the following time slots
 - in the morning (between 8AM and 1PM),
 - in the afternoon (between 1PM and 5PM),
 - in the evening (between 5PM and 8PM - except Saturdays).

When would you be available @gkalayci ?

Promeneur

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19 Messages

il y a 2 mois

Hello, 

Thank  you. Would Friday (tomorrow) 5pm to 8 pm be possible please? 

Officiel VOO

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2.1K Messages

il y a 2 mois

Hello,

This is encoded for this Friday (6th May) between 5PM and 8PM :)

We remain available :)

Have a nice day !

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