Internet connection

Hi @gkalayci ,

Your modem has been online for several hours without interruption.

Could you tell me which device are you having this issue with?

Waiting for your return

Have a good day

Hello Gilles,

I am having it with my mobile phone mostly - whatsapp, messenger, youtube. It is strange that you did not see interruption. I waited for a couple of minutes when I switched the modem off before turning it on. 

Hello @gkalayci,

While your line signal is stable, the speed and stability of Wi-Fi depends on the environment.

Your modem should be in a 100% ventilated space and upright.

Certain elements disturb the WI-FI such as thick walls, metal radiators, bay windows,...

There are also devices that emit waves that are too close to the modem and that interfere with WI-FI, such as baby monitors, wireless hand-helds, Bluetooth devices, fixed telephones, etc.

The modem has two different WI-FI frequencies: 2.4 GHZ and 5 GHZ.

The 5GHZ is much less sensitive to interference and also offers a much higher speed but operates at a shorter range.

I hope I have been able to answer your questions.

I remain available if needed.

Take care :)

Hi Gilles, 

Many thanks for this. But what do you mean by "shorter range"? How many meters?

Hello @gkalayci,

You must be near the modem.
If you are having trouble connecting to the 5GHz network, check that you are not too far from the modem.

I remain available if needed.
Have a good day,