Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (235)
Solution acceptée
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
•
Ma connexion Internet
Hello @maneeshvb, I can take care of cancelling your subscription. It will be billed until the end of the month in any case. Do you confirm it ?
To disconnect my voo phone
As I left belgium, i would like to disconnect my phone 0455 11 55 98.. I don't know what to do... I called the number and never picked up.
Question
Solution acceptée
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
Question
•
Mon installation Internet
I have tried calling 04/2664114 multiple times but could not connect Also i had requested callback using app (2-3 times) but still not received any call on scheduled time. Please do the needful as i will be leaving country in next month&
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
I updated my customer number in my profile...I got many customer care numbers.But all IVRS is french only.So i am not able to select any single option. I am really looking for some help or some english speaking customer care number for VOO.
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
Question
Hello @Shashank, If you had to restart the modem a few times, there might be a problem with the modem. If you have any issue in the future, I'd suggest you add your customer number in your profile and keep us updated here.
No green lights on modem not even for power
Our modem is not working, it suddenly stopped to show green lights, modem model is Technicolor we tried restarting modem by pressing wifi button but even power light is also off
Problème
Since no one care about the subject and I didn't have any feedback from your side since almost a month I decided to move all my services from you VOO to other companies. This is to note that I have been a client for 11 years.
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offen
Question
Hi, I checked the signal in the neighbourhood, and there is no issue. There are VOO customers in your building, and the issue isn't visible on their modem, only on your. There might be something wrong with the cable going from your building'
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Solution acceptée
Extremely low internet speed since last night...
Hello,I noticed extremely slower web browser response late last evening (Sunday 24th), where the internet speed was between 5 and 15 Mbps, while upload below 0,5 (I live in Brussels, in WSP)...However this morning it is the same thing...Having two of us working from home and having conference calls
Problème
•
Ma connexion Internet
There is no internet in SHAPE area since Thursday afternoon. Is there any update when we may expect to get connection? Note: This comment was created from a merged conversation originally titled No internet
S.H.A.P.E : pas d'internet pendant 2 semaines
Je n'ai pas eu Internet depuis plus de 2 semaines ou il est très lent, vous ne pouvez donc pas l'utiliser. Si personne ne le résout immédiatement, je résilie le contrat! J'ai essayé d'appeler la hotline en anglais à ce sujet, mais personne ne parle anglais l
Problème
Solution acceptée
Hello @Nita, The information given by @Marcs are correct.In order to cancel your products, you must contact 04/266.41.14. If the person on the other end of the line does not speak English, she will transfer you to another colleague without a
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
Solution acceptée
The device on the wall has a green light, and I have checked the coax cable and do not see any issues. The modem powers on but the internet connection light, the one with the @ symbol only flashes red. I have power cycled multiple times as well. Stil
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Mobile phone - Ancient nokia
Hello, I am in France and trying to use my mobile number on an ancient Nokia mobile phone which has no features other than calling. Eventhough it says "Bytel" and received the Voo sms about roaming etc, it can not make any call nor send SMS. What to do? Thanks already.
Problème
•
Mon numéro mobile
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
Problème
Hello In any case, switching to orange antennas does not solve the problem at border crossings which is a sim voo concern and VOOmobile network core. I’m from this area near Visé so I know this problem… no worries with my other mobile and ESIM at
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
Hello, I see you've already had some replies from Roylion. When our services become available in your area, you will receive the information in a publicity letter. As far as the connection is concerned, an estimate will be drawn up and yo
Availability Voo Internet in 7912 Saint-Sauveur
Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someon
Question
Hello @Mitch2482, I don't see any issue on the network, your neighbour's modem are online and sending signal, while yours went silent yesterday. First, I'd suggest you check the coaxial cable from your modem to the device on the wall. That d
ds light, no internet
HiInternet been off all day, reset modem several times, but DS light blinks. I have connected laptop to ethernet port on modem, but not able to http to 192.168.0.1, although i can ping it. Am in Casteau/7061 area,Thanks in advanceNick
Problème
Solution officielle
Good morning @Yasuhide, I can confirm that the agent in our shop did put the contract in your file. There is no need for you to send it by bpost also :) If you have any other question, I remain available. Have a nice day
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hi, You also can cancel by letter : see 6.2. Termination by the Customer Without prejudice to the application of article 6.3, the Customer may, at any time and without giving any reason, terminate his Contract via the contact form available on the
bulrog
commenté
il y a 4 mois
vers la conversation :
0
0
Unable to cancel internet subscription
Hello, I have tried cancelling my internet subscription at the end of this month multiple times by calling 04 266 41 14. Either it doesn't connect or the operator says they don't speak English and I should "try again later". I am not sure what to do. It's expensive to make these long calls that resu
Problème