Impossible de trouver ce que vous cherchez ?
Officiel
Accepté
Sans réponse
Filtres avancés
Résultats de la recherche (3.3K)
The Samsung A32 is no longer in stock. In any case, you can find all our smartphones here: http://spr.ly/61219MOVh7 If the color of the smartphone is crossed out, it means that it is not in stock. We have for example the http://spr.ly/61210MOVhC S
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Hi,Can anyone tell me if a date is already planned for the access to the voo packs in the village of Stave and the low road in particular??thanks,rahulshaa.
stabilité de la connexion
Ma connexion Voo semble être vachement instable cette semaine. Mardi, panne générale dans le village. Aujourd'hui de nouveau déconnexion du modem et perte d'Internet (vraiment super quand on est en télétravail)Pouvez-vous vérifier svp ?
Problème
Hello @Hevesi, Your line is stable and the readings sent by your modem are good. The first thing to do is to restart your modem electrically, this allows to reposition the Wifi. You should also ensure proper placement of the mo
Terrible signal - not able to do Zoom calls
Hello, I am a new customer, got my VOO modem installed last week. But oh the service is terrible. I work from home and need to do a lot of Zoom calls - but my calls keep freezing and break because of my bad connection. My laptop keeps sending the message "Your internet connection is unstable."&nb
Problème
Solution officielle
CPL name and password changing
Does anyone know how to change the VOO CPL name and password? Is there a programme for managing the devices? Thanks in advance!
Question
•
Mon installation Internet
Solution acceptée
Hello You must set the apn for connection sharing at the bottom of the APN configuration page. It’s also "internet.voo.be" then reboot the device
Hotsopt mode
Hello. Why hotspot mode is not available on my iPhone? As soon as I enable other sim as primary, All works perfectly
Problème
Hello Speed updates always take place on the first of the month following the opening of the zone or the passage of the technician. Also you confuse Gigabits and megabits The old speed is 500 Mbps/20 Mbps that should be updated to 1 Gbps/20 Mb
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. U
Problème
We will be there! Thank you for the quick appointment!
Internet outage 7063 area
Is there a website where you can check for outages? It has been over 24 hours with no service. Have restarted modem/router multiple times but the @ light flashes red. Existe-t-il un site Web sur lequel vous pouvez vérifier les pannes? Cela fait plus de 24 heures sans service. Ont redé
Problème
Hello @Yasuhide, Your subscription changed to DUO NET SUPER RELAX + MOBILE on 09/06, changes are always made from the first of the following month, as the contract adapts on the first of each month. This is why your June period is still billed on t
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
Question
Hi Cedric, We use the wifi functionality. When the internet stopped working, we checked the Voo router, and could see that the internet light had turned off. After restarting, the internet started to work again, but this has happened a few times in
Lost internet
On Saturday at 22:24, we lost the connection through the router. I switched off and on at 2:24 and after restarting twice, it started working. Yesterday at 2:40 am, it stopped again for 8 minutes. There have a been a few stops and starts recently. Is it our router that's got a problem? I'd be pleas
Question
Hello, as I'm working in in the Netherlands, I'm crossing the border every day on the E25 highway direction Maastricht passing Visé. The biggest issue is on the way back. After having crossed the border into Belgium the phone looses connectivity
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
Hello @Gilles N Thank you for your kind reply always. In the e-mail which I received from Voo, they sent the new contract by post and they asked me to sign and send it back to Voo. Therefore, I am not sure that the contract was provided by e-ma
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
Solution acceptée
Hi, i am not a "official" from Voo, just a Customer. You can ask for the upgrade here on the forum, I thing there are no additional charge but i am pretty sure that you will lost your reduction. Attention the change will only be effective the firs
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
Question
Hi, we have the same problem, to us it as announced by letter, saying we can stay on the current plan if 10GB don't suit us from October 1st. But we don't find the option in the subscription section of the account .... not good!!
Obligation data mobile de 10 GB ?
Bonjour, J'ai reçu un mail de Voo m'expliquant que mon data mobile passera en octobre de 5 GB à 10 GB pour 2 euros par mois. Je leur ai téléphoné pour dire que je n'étais pas intéressée. Réponse: vous êtes obligée. Est-ce normal d'obliger les gens à changer de contrat?? Merci de votre réponse Je
Question
Don't mind my last message...I must have been confused last night, I'm sorry :-/ I confirm that restarting the modem will not solve the VOOcorder problem. The version of @roylion15 seems to be confirmed about the high frequencies disturbed because
Be à la demande
Each time I try to watch a movie on be a la demande, the tv says ‘failed to play, press ok to watch tv. Try again later” but why????
Problème
Hi @Damboz, Thanks for having completed your profile. We apologize for the general outage that has affected the services in your region. While service has been restored, there is a risk that the signal may be unstable until Wednesday at 3 PM.
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
@roylion15 i have the HDMI cable plugged into the TV from the evasion box. I received the error when turning it on for the first time and thought that it also needed the coaxial - i have two coaxial cables that are not attached to anything and one pl
Receive Error Code 1001 when attempting to install my VOO Evasion box to my TV
When I connect the cable to my TV and start it I receive the error code 1001. Looking on the website it doesn't list this code any where. I also cannot find instructions for how to connect the evasion box to my TV. When we manually scan for TV channels all we get is static.
Problème
In general, customers passing through Belgium who know how to travel abroad ask for their subscriptions to be cancelled while they are in Belgium and before they leave... But the 04 number is accessible even if you're abroad. At the time of
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi, Sometimes the voo mobile service work on a proximus antenna if the signal in not good on the normal antenna. But with the sold of voo to orange, all the customers will be transfered to the orange antenna one day. For the problem while travelli
VOO mobile keep display as Proximus
I have since a few months had 2 VOO sim cards, they work resonable fine, but when I look in settings and mobile service, it says the number is Proximus…..and this causes all sorts of issues from unable to set up hotspot to having major problems when travelling and it can take hours before the data r
Problème
The zones that offer 500/20 are not yet ready for the giga and therefore it is necessary to wait for the technical upgrade of the zone and for the upload it requires more conditions including modification of the customers installations.
roylion15
commenté
il y a 9 mois
vers la conversation :
0
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question