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speed available at my address
hello, in myVOO application under my products it is displayed that at my address the speed available is 1000/50 Mbps, however the speed I get is 500/20 Mbps. is the information wrong on myVOO or there is something with my installation? thank you. Alex
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Ma connexion Internet
Solution officielle
Erreur 8401 Sorry the restart TV is no longer available
Bonsoir à tous, Quand je séléctionne "redémarrer" sur la box Evasion, pour visionner une émission dont j'ai raté le début, je reçois à présent une erreur 8401: "Sorry, the restart TV is no longer available for the curent program." La box est configurée pour le français et le disque dur est rempli à
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Ma box .évasion
Solution officielle
data is not available while roaming
I have checked my settings online and on my phone but whenever I cross into France (or other EU countries) I have no data available. I need this turned on so I can use my maps, among other things. Thank you for your help!
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Mon appareil mobile
Solution acceptée
GIGA is available at my adress but my speed was not updated
Hello folks, I've subscribed to voo GIGA and back then the 1Gbps was not available at my address. I took the 500Gbps download and 20Gbps upload then and was informed that once my area is covered my speeds would automatically be updated. Recently I've checked and seems like my area is now covered. Up
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Ma connexion Internet
Thank you. I am available Monday afternoon
Unstable internet connection
For the past three months, the internet connection keeps dropping off every 15-20 minutes. It does not matter what time, it happens all throughout the day. Restarting and repositioning the modem has not solved the problem. This is very troubling because there are several times when I have been disco
Problème
If there is still a problem, I am always available :)
Internet issue Woluwe Saint Pierre
Hi, Since yesterday evening I have an issue with my internet connection. I use the modem in bridge mode so I can use my firewall/router. Everything was working fine but yesterday evening started to see loss packets and connection offline on the gateway. Unable to release/renew the IP on the gateway,
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No problem, we remain available if you change your mind !Great day to you 😊
Upgrade from Net Toudoo to solo
Good evening, I currently still have a contract for Net Toudoo (75Mbps, 100GB). My needs have changed and I would need to upgrade to an unlimited internet option, which as I understand it right now is SOLO (rapide). I see that there is an offer for 40€, but that is only for new clients. I wanted to
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There is no disturbance. I am available if needed
I had a customer service shouting on me on the phone
Today I called your client service administrative department to update my contract and the woman showed no interest to work or to answer my question. I asked her to forward me someone else. She said that she is working form home and she can't do this in a very rude way. Apparently she took as offens
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Hello, I see you've already had some replies from Roylion. When our services become available in your area, you will receive the information in a publicity letter. As far as the connection is concerned, an estimate will be drawn up and yo
Availability Voo Internet in 7912 Saint-Sauveur
Hi, We live in Frasnes-lez-Anvaing, Saint-Sauveur to be exact. We were never able to connect to Voo until now? The last few months we noticed dozens of Voo vans in de neighborhood and GIGA Internet signs everywhere. This week the signs also showed up in our street. And just now 5 minutes ago someone
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It's encoded for this Monday morning, May 27. We remain available if needed.
Internet connection
I have had no internet since mid morning today. I have reset the modem but no difference. It has been intermittent over the last several weeks but normally reconnects after 15 mins or so. Any assistance would be appreciated.
Problème
With pleasure 🙂 I remain available for any other requests. I wish you a good day 🙂
Internet down at Obourg 7034
We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f
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Sure.I will be available on the phone.Thanks for your help.
want to cancel my internet
I have called 080080025 and 078505050...i dont know french.Keep getting different different number to call.But all medium is not english speaking. Could you please help me to cancel my subscription
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Solution acceptée
Hotsopt mode
Hello. Why hotspot mode is not available on my iPhone? As soon as I enable other sim as primary, All works perfectly
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Mon appareil mobile
I'm sorry, the service is only available by phone. Indeed, some colleagues also speak English, so don't worry :-)
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
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Hello @ rusty1052, You have the option of creating a new contract at the new address. You will therefore have to pay for two different subscriptions. And at the time of the move, it will therefore be necessary to proceed with a simple termination of
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curren
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Hello @girtsn, I am delighted that everything is back to normal. We are available when needed. Beautiful day
evasion tv box in bridge mode
Hello, I am running in bridge mode (router technicolor). The connectivity is ok and is on the subnet 192.168.1.0/24. Getting almost no channels working, one of the few working is channel number 3.
Problème
Hello @miscalencu, Sorry, I didn't see that this offer was available for you. Since you have no ongoing promotion, the only difference with your ongoing contract is that you'll have to keep it for two years. If, for example, you're plann
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redirect
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The first appointment available is on August 11th, between 8AM and 1PM. I have scheduled this one. I don't have another 😕
no internet since Tuesday morning
There is no internet connection since Tuesday morning (Mons, Rue du gaillardmont ). What is it getting fixed?
Problème
Iam available this week on Wednesday, Thursday and Friday, from 8:00 to 13:00. Thank you
Le Wi-Fi ne fonctionne pas
Lundi, un technicien était chez moi et m'a installé le WiFi. depuis mardi, j'ai remarqué que le wifi tombe souvent pendant la journée et je n'arrive pas à me connecter à Internet. Je suis désolé pour mon mauvais français, mais je suis étranger. si possible, ils préfèrent communiquer en anglais J'ai
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I remain available if necessary, have a nice day.
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Internet down at Obourg 7034
We lose internet for a few hours sometimes, it's currently been down since 1400hrs. We have the Technicolor router; it has green lights for power and wifi, and red flashing light for @, same for about 5 hours. All our devices are offline, included wifi and wired devices. I've tried restarting it a f
Problème