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Hi @Satpal , If you just upgraded, please be aware that any change in subscription is effective on the 1st of the following month. So, the old speed of 400/20 will remain in place until Aug. 31. Btw, when checking the speed, make sure your pc is
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
Question
Hi, I am not sure that it is possible, you seems not to be in the condition to can make it Taking over a subscription, also called "assignment", is the transfer of an existing VOO subscription (internet, TV, fixed telephony, mobile telephone) t
I wish to transfer my VOO subscription to the incoming tenant as I am leaving the country
I am leaving the country but the incoming tenants wants the same subscription - can I transfer over to him?
Problème
Merci roylion15 - j ai supprime les records AAAA et seulement configure l'IPv4. Maintenant ca functionne. Merci !Pour le reverse DNS je vois host-"my fixed externalIP".dynamic.voo.be.C'est correcte pour mon serveur MailPlus ou d
Access au routeur Technicolor via internet IPv6
Bonjour, J'ai obtenu une addresse publique de VOO 109.X.X.X (IPv4) et 2a02.....5600/128(IPv6) Je n'ai acun problème d'accéder mon VOO routeur via l'address IPv4, mais je n'arrive pas à faire la meme chose via http://[2a02......5600]/ https://superuser.com/questions/8154
Question
Hi @Marcs, I have been checking all my emails and also my postbox everyday since Nov 30 (when the subscription was terminated), but I have not received anything from VOO yet, Also I've already put my customer number and email address in my forum
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
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Hello, We can finalize your subscription request together. A technician will need to come to your home and an appointment must be made :-) So you have requested a DUO RELAX TV + NET, is that right ? Our time slots are fr
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
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Hello, The duration of the subscription is 6 months , as you can see below : ( it is the same if you have subscription "Giga Max" instead of "Super Relax" ) " Conditions de la promotion: SOLO NET SUPER RELAX
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
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Can somebody look at this? Thanks!
Hello,I know these are difficult times for everybody. But I have asked since last week to cancel my mobile phone subscription through tickets starting of tomorrow but haven't heard anything back from Voo.Also I am having difficulties with having the name on the invoice changed for me. I already
Problème
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Mon téléphone mobile
Hi @Gilles N. , I would like to thank you for the help and support. I am getting experience so far with the new device 😊 I have another question for you if you can help - I am planning to move to a new location in Sterrebeek Zaventem this year. Woul
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Hello @Jakaitis, I wanted to clarify your consumption, because your first message said that you "haven't used the subscription for 5 months" after your departure from Belgium. Small correction, the Data was from July. You can see this in the detail
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
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Mon installation Internet
Moving address but need to keep internet at both new and old address for 2-3 weeks
Hi there - I have a small question about moving my subscription from one address to another. We are due to move over the weekend of 2-3 January but we will have the keys to new flat next week. Is it possible to arrange the connection to voo in the new place while also keeping internet from my curre
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Ma connexion Internet
Hello @Tidei I see that our services have cancelled your subscription as of 02/08. I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period. However, the colleague y
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they
Question
Hello, I've been observing this discussion and I'm experiencing the same issue as @rohanchandarana. I've tried to reach out multiple times by calling but haven't been able to connect. It's really pressing for me as I need to cancel my VOO subscript
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return. I have therefore cancelled your subscription now, however the who
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
@Antoine L Thanks for looking into this. Of course, I agree with the upgrade if: I keep the same services (same TV channels, Internet Speed and mobile benefits - minutes, data and sms-es) I don't commit to anything new (like minimum subscrip
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Hi @theo2007, Yes, that's probably the problem here. The discount is always the discount who was in place at the order date. If @Nita wanted a new discount or new conditions, the best would have been to cancell the first order and make another o
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
Solution acceptée
Change to 200GB in August 2016 Still not done
In August 2016 I had extra consumption (above the regular 100GB.) I then called the helpdesk and told them that I found it a bit unfair as new customers could get a 200GB subscription for the same price.. Customer service agreed and told me that they would also give me this subscription. Since Au
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Mon abonnement VOO
Solution officielle
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
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Mon abonnement VOO
Solution officielle
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
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Mon abonnement VOO
Hi @cupcake20x12 , It depends on the subscription you have: - NET + TV Light -> 21 channels as described on this page - NET + TV -> all the channels you get with the set top box Have a nice Easter weekend too
theo2007
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VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
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