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@Desmorider Thanks for all the precision. As you said, a driving car is not the best place to pick-up quickly an antenna, especially if you're leaving another country's network. If the problem only arises in this scenario (when you're on the freewa
Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question
@Andrii No, normally this should not be a problem as we don't use the same antennas as Orange. It is preferable to go to a shop, is this possible for you? If not, we can send you one by post (within 3 working days).
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Hello,Thank you for your reply. I was told to do the same by customer service before and that did not work, which is why they sent a technician. I've already had 2 different technicians come and check and they did not solve the problem and I can
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
Hello @Brus,The good old Ethernet cable is the safest way to connect to the internet and enjoy the highest speeds.The problem may come from the RJ 45 Ethernet cable. Change the cable to a certified gigabit Ethernet Category 5E (or higher).I invite yo
Enabling full duplex on modem
Hello! How to enable full sped on modem LAN ports? I get only 100mb/s on ports but 350mb/s on wifi. Modem is technicolor CGA4233 and it should have GB LAN ports.
Question
Hi, i think you need juste to wait a lot, they will be able to link your bank transfert to your bill but that need some days. If not yet done, putt your customer number in your forum profile, the official voo will look if there are problem or not.
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
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Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
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Ma connexion Internet
Modem does not work
Hi. My modem Netgear is not working properly from this morning. The day before it was absolutely ok. Problem is that only the light caled "Phone 2/Thermal warning" is blinking (red colour). No other warning light flash. Restart, unplug and other basic solutions did not help. Maybe power adapter is d
Problème
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Ma connexion Internet
Désolé. I am afraid that the Web explorer translated the post since I posted in French. That said, I would really appreciate technical support from VOO in order to solve the problem. The problem is that I have lost internet connection -
Pas de connexion Internet
Estuve sin conexión a internet toda la tarde. He intentado restablecer el módem pero todavía no tengo conexión.
Problème
Hello @Jaso1n , You can place your order on the site without any worries. It is simply a display problem that is being solved. Thank you for your interest.
Erreur d'affichage sur le pack TRIO MAX
Bonjour, J'aurais voulu une explication quant au prix réel du pack Trio MAX (internet, tv, mobile). En effet, quand je fais une simulation de commande, on m'affiche un Pack Trio Max à 87,45€/mois mais juste au-dessus, au niveau du panier, il est affiché 98,35€.&nb
Question
Hello! I had the same problem a few days ago, a replacement of the Modem was beneficial to me, so see to make a replacement of this one. I'll notify @Lionel S so he can look at it with you! :) Have a nice evening !Max'
VOO modem issues (No DHCP, No Internet)
I have a random occurring issues with my VOO modern, 1) The first is where all connected devices are disconnected from the network (both LAN and WiFi). When checking my mobile's WiFi I can see that the phone is unable to get an IP address from DHCP. This is resolved by re-starting the VOO modem.
Problème
Check the coaxial connection at the modem and see if it is well screwed, also on the other side of the cable on the amplifier or socket where the cable is connected.If necessary, unscrew the cable from the modem and then replace itIt is quite possibl
No Ranging Response received - T3 time-out
Good morning,recentrly I'm having problems with the internet connection. More and more often the connection just drop during the day.When I was able to open the router page in the event log I noticed multiple CRITICAL messages "No Ranging Response received - T3 time-out".Just googling it there are t
Question
Why do I receive a copy of the message sent to cuilian.liu as I am not involved in the problem he is facing ?I just posted a comment !Édit modérateur : des commentaires présents dans ce sujet ont été édités/effacés par un modérateur car comportaient
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
Question
Solution acceptée
Solution officielle
problème de débit
Bonsoir, j'ai l'impression que mon débit est bridé à 100mbps depuis 2 jours, j'ai essayer avec plusieurs ordi même problème. Je suis en rj45 Cat7
Problème
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Ma connexion Internet
No internet at home AGAIN
No internet at home and no answer from Voo. A few days ago, we were 10 days without internet. Yesterday a new general problem and, of course, no internet again. Will we be without internet ten days or even more? Maybe this time the record will be broke. Please, I need to know what is the problem. So
Problème
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Ma connexion Internet
Bonjour, quelqu'un autre a le même problème mais à l'inverse: https://forum.voo.be/wi-free-18/homespot-telenet-ou-se-trouve-la-limitation-17934 Dans ce cas, un client VOO ne peut pas se connecter au réseau TELENET (avec un mot de passe Voo). Apparemm
Security certificate problems when connecting Voo (with Telenet pasword)
Hi, Since yesterday I have problems to connect to Wi-Free (Voo Homespot). I get popup screen with : Problems with Security Certificate. I cannot login to https:// sites like my email I can access http:// sites and also google seems to work. Is there something changed last 24 hours in the settings or
Question
Hello @Andrii, I see that you have two active numbers with us.Do you have a problem with both or just one? If it's only one number, could you tell me which one and please indicate it as ***033 or ***404 Thank you in advance,
Nobody can call me.
Hello. If nobody calls me or i call myself for a long time. As a result nobody can call me. and after that i am receiving a sms about This person has tried to reach you 1 time without leaving a message. The last attempt took place on 04.05, at 17:42.
Problème
Yup we’ve already added the number previously. We’ve also shut down the modem multiple times but still no luck. mcdvoice Any update??? Hi Jessica Probably no update because you said that all was working again ? This can be ignored all is worki
no internet since 20.44
Hi there - I’m away from home and a Freind is staying in my apartment. The internet has been out since 20.44 this evening. Is there anyone at voo who can investigate? thanks in advance
Question
Hello @mhovezak, Could you complete your Forum profile with your customer number?We will be able to see if there is a problem up to your modem.If you have lights, it doesn't seem to be a power problem. However, the CG3700 modem needs to be repla
Modem does not work
Hi. My modem Netgear is not working properly from this morning. The day before it was absolutely ok. Problem is that only the light caled "Phone 2/Thermal warning" is blinking (red colour). No other warning light flash. Restart, unplug and other basic solutions did not help. Maybe power adapter is d
Problème
No stable internet - since yesterday
Hello, since yesterday I am experiencing unstable internet connection - based in ixelles. And no, I haven’t changed the place of my modem nor anything else. Yes, I switched it off and on. Not much has changed. Is there a problem in my neighbourhood? I already sent the question to th
Problème
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Ma connexion Internet
Hello In any case, switching to orange antennas does not solve the problem at border crossings which is a sim voo concern and VOOmobile network core. I’m from this area near Visé so I know this problem… no worries with my other mobile and ESIM at
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Roaming issues when crossing the border
Sempre que passo a fronteira da Bélgica com a Holanda eu fico sem rede. Com o telefone esta tudo bem.
Question