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Hello again, I'm sorry, I don't know why is that... They are under "détails de base". Is there some other way I can send you my customer number, since this is a public chat?Thank you.
No signal
Hello,It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mode
Problème
No internet connection in Rue Colonel Bourg Evere
There is no internet connection since 10:45 am. i have tried restart, reconnect multiple times. I tried reaching customer call but they were cut the call because my French is not good.
Problème
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Ma connexion Internet
Hello @creaftomp, Can you enter your customer number in your profile? With this I will be able to connect to your file ;)
Pas de connexion internet - 1140 EVERE
Depuis ce matin vers 10, je n ai plus de connexion internet.
Problème
Hello, Not the right place for the customer number it must be written only in your forum profile never in public. Thanks .
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Hello @Nita In order to help you, can you please add your customer number in your profile? Is it mobile or wifi network coverage ?
Installation
The coverage throughout the home is bad, I just received installation today. What can be done to resolve?
Problème
Hello @Jakaitis, You don't have a cell phone with us since 2021.If it's for another file, could you please correct the customer number on your Forum profile ?
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Solution acceptée
Hello @pakech First of all, I have removed your customer number and phone number from your post. You are on a public forum. This information is private and personal. This information can be used for malicious purposes. If you wish to c
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
Question
Hello, @Caroline P thank you for your help. I added my customer number. could you please confirm it? thanks a lot.
Internet disruption in Auderghem
Hello, I need your help. My internet is not connected. Red signal is blinking at “@“ on the modem. My area is Auderghem. This disruption is due to general breakout or individual reason? Thank you for your confirmation. BR Yasuhide
Question
Hello @YangtuchXo, Please enter your customer number in your profile.
What ignites your deepest passions?
What could be causing a significant reduction in my Ethernet connection's throughput, yielding only a fraction of the internet speed?
Question
Your myVOO customer space is up to date. In the "Subscription" section: you can access the contractual summary. You can also access your contracts in the document section. I remain available if needed.
New contarct has not been received yet...
Dear, Hello, Bonjour, Please let me ask Voo experts about my issues. I asked your colleague to get rid of the TV subscription from my subscription, meaning keep using my internet and my mobile. Finally, I reached your colleague, and the TV box was sent back to Voo by B-post. And, I
Problème
In this case it was an emergency. The customer was leaving the country and could not make the arrangements in time. I am still available. Nice week-end.
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
Question
Hi, I think this is the right place to do it. One official can certainly Help you. Don't forger to write your customer number in your profile.
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Not only you many user face the same problem,Here I can suggest you to go D-Link Customer Support for help,they surely told you how to solve this in quick way.
Mon Wifi ne s'affiche pas - Plus de connexion
Bonjour , voilà jai un petit problème avec mon wifi , le matin tranquillement javais mon wifi pas de problème puis tout a coup le wifi est parti . Je vais dans les wifis de mon téléphone et il n'est plus la . J'ai débranché et rebranche mon alimentation (relié au modem,tv,etc...) toujours rien. J'
Question
hi My customer number is in my profile its 00*** there person living there now should be able to give it back Thanks
Cancellation for leaving the country
I want to cancel my internet as I have left the country and cant get it disconnected online Thanks
Problème
macbook pro is connected only with the wifi, no ? I am a customer like you and I bring you my helpfor a modem exchange, an official response is required, which may take longer.
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne cha
Question
hello, if you haven't done so yet, insert your customer number in your profile. Could you try this by turning off the router for a few minutes and then turning the router back on. and thus do a Speedtest?
Internet speed dropped from 800 MBps -900 MBps to half recently in Woluwe Saint Pierre
Hello, I have since one or two years the 1 Gbps pack and the speed, tested at the router on cable, was approximately 800 Mbps, so very close to the advertised one. Recently I have seen that I barely reach 400 Mbps. Any idea ? Thanks! I am leaving in Bruxelles, Woluwe Saint Pierre close to Stocke
Problème
Hello @Shashank, Could you please complete your Forum profile with your customer number as requested above?We can see what's going on.
Payment paid not reflected
Hi team, I have made payment on 19th September 2022, but still my outstanding shows pending for August and September!!! On September we got mail to pay 72,25 euros, we paid but still we have outstanding balance!
Question
Thank you, I do have a Voo amplifier plugged into the wall and it is green. My customer number is on my profile. Thank you
Internet not working
My internet stopped working about 10 days ago but I have been away and came back today to find it still not working. I am able to connect to the modem but the modem is not connecting to the internet at all. HELP PLEASE.
Problème
Solution acceptée
Hello, Yes, another customer as reported an internet outage in Ixelles , see the post below : https://forum.voo.be/conversations/ma-connexion-internet/que-se-passe-til-dans-la-commune-dixelles/63f798e57968802ac64dbb9b
No internet connection (ixelles)
Hello, it seems that there is no internet connection in Ixelles, the modem shows that it has wifi but i cannot connect to the internet. Can you please let me know if there is an internet outage in the neighbourhood? Thank you
Problème
Hello @Habash, Can you please indicate your customer number in your personal information so that I can check what is going on?
Gilles N
commenté
il y a 6 mois
vers la conversation :
0
0
Souci de connexion internet
Same here in ixelles
Question