Promeneur
•
26 messages
Internet disruption in Auderghem
Hello,
I need your help.
My internet is not connected.
Red signal is blinking at “@“ on the modem.
My area is Auderghem.
This disruption is due to general breakout or individual reason?
Thank you for your confirmation.
BR
Yasuhide
Solution acceptée
Caroline P
Officiel VOO
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820 messages
il y a 11 mois
Hello @Yasuhide
Could you please add your customer number to your profile? This will allow me to access your file and verify your signal.
Thank you.
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Yasuhide
Promeneur
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26 messages
il y a 11 mois
Hello, @Caroline P
thank you for your help.
I added my customer number.
could you please confirm it?
thanks a lot.
(Modifié)
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0
Gilles N
Officiel VOO
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3.9K messages
il y a 11 mois
Hello @Yasuhide ,
An external problem is at the origin of your problem.
The necessary was done for a team to go on site as soon as possible to resolve the situation.
Good day
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Yasuhide
Promeneur
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26 messages
il y a 11 mois
@Gilles N
hello, thanks a lot for your investigation.
I understood that I need the support by the technical staff.
I reserved it.
thank you for your advice!
have a good day!
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Marcs
Top Expert
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21.1K messages
il y a 11 mois
Hi,
If I understood correctly, you have nothing to do, the problem is on the external part of the network and the technical teams have been notified.
You need just to wait
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