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Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
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Ma connexion Internet
Hello @Tidei I see that our services have cancelled your subscription as of 02/08. I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period. However, the colleague y
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they tel
Question
Hello @jagadeesh001, You mentioned your Customer number in public, I edited it for the safety of your private information. As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14).
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
Hi @Antoine L, Thank you so much for taking a look and forwarding my request. The thing was that I had to pay the bill as it was its due date and I didn't want to pay any late fee. so I just paid the amount asked of me but I hope that after
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Hello @Jakaitis, Sorry, I've got the wrong file! There is an active number on your file. If you want to stop the subscription and keep the active number on a prepaid, you'll simply need to port the number in that case. The last thing we need t
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hello @ppp, Your requests through our form were about stopping a "Plan". My colleagues did not understand your request and were unable to contact you (by phone) in return. I have therefore cancelled your subscription now, however the who
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Hi, my promotion problem is still continue. Like last month issue, this mont you charged 18 Euros instead of 11.50 Euros. I have a monthly reduction for my bill as 6.5 Euro but you did not consider it. I don't understant your aim. When I signed my co
Bill problem for 10GB mobile plan subscription
Hi, I have a 10GB mobile plan subscription. I started to use 10GB mobile plan from 01.10.2023. Normally this tariff fee is 18 Euros but I have a 6,5 Euro discount for every mont for this tariff. I must pay 11.50 Euros. But you calculated the reduction wrongly and charged 15.48 Euros. I have not pay
Problème
Hi, I sent an technical assistance request by using Voo Assistance but there is still no answer ????? how do you send a assistance request in vooassistance? There is only a FAQ, but you speek maybe about the contact bill ? It is better
No Internet Connection
I have no internet connection since Friday. I sent an technical assistance request by using Voo Assistance but there is still no answer. Its been 4 days and I still dont have internet connection. I tried to reset the modem several times but internet light is still red and there is no internet on lin
Problème
Thank you for the information, since the problem was reported by us on 31 aug and unfortunately there is no solution yet I would like to ask if we are going to have a reduced bill for this month. You understand that we are paying for a service that w
WiFi frequent disconnections
Hello, We have a number of disconnections all day. We restarted, resetted the modem but problem not solved. All the lights on the router are green and not flickering
Question
Since january this is forth time that we are out of internet. Each time it was two to four days. Voo's 078505050 response is just terrible and thair info are not relevant. VOO will never contact you as customer to announce problem, appologize or exp
S.H.A.P.E : pas d'internet pendant 2 semaines
Je n'ai pas eu Internet depuis plus de 2 semaines ou il est très lent, vous ne pouvez donc pas l'utiliser. Si personne ne le résout immédiatement, je résilie le contrat! J'ai essayé d'appeler la hotline en anglais à ce sujet, mais personne ne parle anglais là-bas .... Il y avait aussi de tels problè
Problème
Internet not working - working from home
Hello, as i don't speak French, the phone number for the Voo customers doesn't help me as i dont understand a thing (i tried). I have a problem with the internet, i don't have any connection and i need to work from home, for now i restarted my router more than 5 times and tried to disconnect the wir
Problème
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Ma connexion Internet
Solution acceptée
WiFi Package / Offer
I have reached out to VOO via the contact form several times and I still haven't received a phone call back regarding my Internet subscription. I initially signed up for service in August and they came to install early August, but they couldn't install. Then the end of September the issue was resolv
Problème
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Mon abonnement VOO
Il y a des séries dont on dit "c'est bien" ou "c'est intéressant". Et il y a des séries qui vous prennent aux tripes, qui ne vous lâchent plus jusqu'à ce que le dernier épisode soit fini. Et dans cette catégorie, je viens de dévorer Eyewitness sur Be
TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;) The Big Bang Theory À l'instar de
Question
Bien connecter ses CPL réponse à PAPY67
Bonsoir, Je suis nouveau et pas compris comment répondre à un sujet existant...donc ce nouveau "sujet" J'ai 4 CPL dans une vieille maison rachetée récemment et qui possède 4 (quatre) tableaux électriques.... Après 3 heures de tests, courir dans toute la maison (12 pieces) pour synchroniser les 4 CPL
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Ma connexion Internet
[Be séries - Be tv] Les dessous de la série Homeland
? Fan de séries ? Vous êtes au bon endroit ! Retrouvez chaque mois des articles sur les séries diffusées chez VOO. Cette fois-ci, nous mettons la série Homeland sous le feu des projecteurs. L'histoire nous entraîne au côté de Carrie Mathison, un agent de la CIA aux méthodes particulières qui lutte c
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Mes chaînes TV
Solution acceptée
Vision vootv+ sur un ordi
Bonjour, très souvent lorsque je regarde une émission ou un film sur mon ordi au bout de 40/50 minutes l'image se fige avec 3 billes qui dansent au milieu de lécran. Parfois cela redémarre mais souvent il faut redémarrer et bien entendu voir +/- un film entier par petit morceau est inintéressant. Po
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VOO TV +
Solution acceptée
ping assez haut
Bonjour, nouveau client Voo, je publie mon speedtest (down:235Mbps à 20H, j'ai 360Mbps de la journée) Mais surtout un ping de folie, très très ennuyant pour les jeux, je recois un technicien Voo le 5 avril, j'espere qu'il trouvera une solution, je publie ce billet pour enrichir la base et complètera
Problème
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Ma connexion Internet
Mr Mercedes. C'est une série a suspense, d'après Stephen King. C'est très bien fait, on a vraiment envie de savoir ce qu'il va se passer. Le personnage à l'avant-plan, ce n'est pas Mr Mercedes, c'est l'inspecteur Bill Hodges, policier à la retraite,
Serial Watcher
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il y a 7 ans
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TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;) The Big Bang Theory À l'instar de
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