Internet not working - working from home

Hello, 
as i don't speak French, the phone number for the Voo customers doesn't help me as i dont understand a thing (i tried).
I have a problem with the internet, i don't have any connection and i need to work from home, for now i restarted my router more than 5 times and tried to disconnect the wires and connect again, but nothing (it blinks red on the modem for the internet).
Will Voo then reduce my bill as i'm not provided with your services, and also who will pay my mobile data from my mobile phone as i needed to use the internet as it was my working day from home? (just put yourself in that position, you would also be irritated and angry)
I moved practically to new provider(VOO) just because i thought that i will not have problems with connections but obviously i'm wrong (and that happened a week ago so the internet is not running for full 7 days without problem).
Hopefully the problem will be solved. 

Have a nice day.