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Oui, ok, il y a des opérations marketing en effet. Cependant, c'est la partie Illuminati, Daesh... que j'ai du mal à comprendre. Certains pensant aussi que Bill Gates en fait partie mais je n'y crois pas du tout :)
Appels malveillants intempestifs : comment les arrêter ?
Voici quelque temps que je suis dérangé par des appels intempestifs provenant du numéro 028882740. Ce numéro fait penser un un numéro belge (préfixe de Bruxelles), mais il n'en est rien. De source sûre, il s'agit d'un numéro usurpé (probablement un numéro Skype) qui harcèle les gens. Comment mettre
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yes i recently bought the voo wifi boooster. But i see the QR code to pay in bill generated. bit confused i have already updated my customer number as well in my forum profile.
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
Dona : I have sent your situation to the department concerned so that it can correct this problem on your invoices . :) Thanks Marie S. Since the bill deadline approaches, should I pay only 38.94 as usual?
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros wit
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@Gilles N Good morning! Thank you for your explanation. I understood that my bill will be modified from July. Many thanks!! Best regards, Yasuhide
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
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Last Friday all day offline and I work from home! Damn shame. And the bill keeps increasing. I came here from 3rd world but I feel right at home 😁 But at least there I had (cheaper)fiber, here its next century tech LOL still sitting on 400mbps mega
What is the status with internet in Ixelles
HiI was trying to get in contact with voo by phone but it’s completely impossible to get through on the English line. what else should i do ?After more than 30 hours there is still no internet connection from my home at Rue Franz Merjay. Can anybody tell me the status of it ?
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où sont les factures antérieures
Bonjour, je n'arrive plus à retrouver l'historique de mes factures Internet sur le nouveau portail. Est-ce encore disponible quelque part ? Quand je vais dans "Toutes mes factures", j'arrive sur Bills of the month -> No bill for the selected period! Mais je n'ai pas le choix de la période
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Ma facture
Hi @Ladbell , Don't panic, they have implemented some changes in myVOO and the bill will appear at some stage. Just to give an example, mine appeared on the 18th of December instead of the usual 8th or 9th of the month.
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
Hello @Antoine L , It's been three days and I haven't heard anything about my request. Is this normal or is it delayed in my case only? one more thing is that I have already paid the bill on the due date without any delay still in my profile it is
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
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Hi, i think you need juste to wait a lot, they will be able to link your bank transfert to your bill but that need some days. If not yet done, putt your customer number in your forum profile, the official voo will look if there are problem or not.
I put the wrong communication code in my bank transfer
Hi I accidentally typed in the communication from my July bill when I did a bank transfer to pay August’s bill. What should I do?
Question
Bonjour Bill C, Oui, bien sûr, lorsqu'une panne a lieu sur le réseau, une équipe technique est systématiquement envoyée sur place pour rétablir la situation :) Je constate que la ligne est désormais bien stabilisée à votre domicile. Pourriez-vous
Panne d'internet téléphone et télévision à 7061 Thieusies
Bonjour, Nous n'avons pas de connexion de service VOO (d'intérêt, téléphone, télévision) aujourd'hui. Nous avons eu plusieurs pannes depuis ~mardi. Région: Thieusies. Est-ce qu'il y a quelqu'un qui travaille dessus ? Bill
Problème
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
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Ma facture
It's not my fault you couldn't figure out what "plan" meant. I had one active contract with your company and was requesting to cancel it. Instead, you sent a sarcastic, inaccurate response and billed me for another month beyond my request for cancell
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Au passage merci aux équipes de Bill pour les merveilleuses updates qui pourrissent notre vie et surtout un grand merci à tous ceux qui m'ont aidé sur le forum :pBonne soirée :DHello,C'est bien pour ça que je n'utilise plus Windows depuis 2004 - 2005
Téléchargements lents en direct
Bonjour, Je viens poster ici car j'ai des soucis au niveau de la vitesse de téléchargement.Les speedtest sont bons (+- 250/20 sur Ooklà et +- 400/20 sur le test custom Voo)Pas de soucis sur les plateformes de jeux (Steam 50Mo/s et Origin 20-25Mo/s) par contre les téléchargements direct http/ftp tour
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Hi @Megan E How dit you receive your bill habitually ?There is nothing in your myvoo account ?A voo official will certainly help you very soon, be sure that your customer number is in fact in your profile, attention, if you have write it on the previ
did not receive bill
I normally receive a bill for my internet and tv at the end of the month. I have not received February's though and would like to get it paid. I appreciate your help!
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Solution acceptée
Contract cancellation
There are more then three weeks no Internet at our home untill today(27/11/2018), we aksed two times technical come for repairs but no of them fixed the Internet problem, there are still no Internet in our home caused us a lot of trouble, we can't study and work at home. We've made our troubles clea
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Ma connexion Internet
Mr Mercedes. C'est une série a suspense, d'après Stephen King. C'est très bien fait, on a vraiment envie de savoir ce qu'il va se passer. Le personnage à l'avant-plan, ce n'est pas Mr Mercedes, c'est l'inspecteur Bill Hodges, policier à la retraite,
TOP des meilleures séries TV pour satisfaire le geek qui sommeille en vous !
Bonjour la Communauté ! La saison des séries a repris et j'ai cru deviner quelques amateurs de « binge watching » parmi vous... L'occasion est donc venue pour lancer le sujet ! (Re)-découvrez une petite sélection de séries TV « geek », pile dans le thème du Forum ;)The Big Bang TheoryÀ l'instar de n
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I usually receive notification in my email, which I did not. Also, there is no bill for it in my account. Only my most recent mobile one. I did have my client number in my profile but the new site update seemed to wipe out some of my data. It will al
did not receive bill
I normally receive a bill for my internet and tv at the end of the month. I have not received February's though and would like to get it paid. I appreciate your help!
Question
Hello @jagadeesh001, You mentioned your Customer number in public, I edited it for the safety of your private information. As @theo2007 said : the only way to cancel a product/a contract is to call the cancelation service (04/266.41.14).
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially y
Problème
Hello @Tidei I see that our services have cancelled your subscription as of 02/08. I notice that this number has billings for the month of July. Unfortunately, I can't intervene in the billing for this period. However, the colleague y
Delete mobile subscription
Hello, I have been trying to close my subscription since June. I first asked to delete both internet and mobile subscription, and only internet was removed. then I noticed that mobile subscription was still running and I called multiple times, from June to September, to delete it. everytime they
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J'ai oublier de citer les séries TV. Pour je Jazz le Pianiste Bill Evans, mais il y en a beaucoup d'autres, de1920 à nos jours. Je joue au golf de 7 fontaines, chaque semaine.
meesch
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Présentation
Bonjour, je me suis inscrit sur ce forum il y a quelques semaines. On y trouve des réponses très pertinentes à certaines questions. Merci à tous de votre aide et j'espère que je pourrais être utile à d’autre dans le futur
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