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Static IP address for VOO Pro pack
Hello I just received my VOO internet connection and after a quick look it uses an IPv6/128 dynamic address. I have a VOO pro pack for my home office and I need to connect to my corporate VPN and SIP server. Is there anyway to get a Static IPv4 address as I need to be whitelisted on the VPN and
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Ma connexion Internet
Constant Internet outbreak
Internet outbreaks lasting couple of days now. It is unbelievable that there is no any announcement on what is going on and that it takes so much time to fix this. This issue is leaving a significant number of people without the internet which means without tv, emails, access to the bank accounts an
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Ma connexion Internet
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buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
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Mon téléphone mobile
Hello @Angel V, I have grouped your requests. It is useless to create several, you can continue on the same one. All the information we have for now was given by Thibault. We have received the authorizations to intervene, it should normally be done
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
Hello @srialmaster, I see that the technician has reported a network incident after the visit to your home.At the moment, I don't have any details about when the network technician will be out in the field, as the intervention has not yet been sche
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
Hi @Niels why didn't they increase it to 50 mbps at the same time? That would be more interesting then doubling the download. Any one know why they do it at the same time? Because they have to replace other components on the network over
Gigamax - how many people actually achieve it ?
Hi, How many people actually get close to the advertised Gigamax speeds ? You see lots of complaints in the Forem but maybe the happy people never post :) My contract says 1000/20 and the best I ever get is about 400/20 Channel162 OFDM is present and locked. Technicolour modem in bridge mod
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Dear Maximilien I defined APN : internet.voo.be MCC 206 MNC 08 and also it is the a bran new sim card. It is not a phone - it is a Chinese made android device I use just for navigation. I see 4G signal on the screen but when I I;m not able to browse
No Internet after change to New SIM Card
Dear I changed my SIM CARD for the device it say 4G but not internet when you try to serf I defined the APN : internet.voo.be MCC 206 MNC 08 but internet still do not work My client num: 0022008952 BR
Problème
Hello @Nicolas O Thank you for the quick reply. I tried all of those settings. Sometimes phone connects to the network but after a few seconds, it disconnects, and "No Service" on the status bar. I have another e-Sim activated on my phone. Anothe
Network call/messages problem.
Hello, On 10/1/23. we started using a VOO subscription. I had a problem with the sim card activation for the first time, somehow I managed to activate it on my iPhone SE(2022). Everything worked fine until two days ago when my phone could not connect to the network. Sim card working just fine on my
Problème
Hello, I have a technician coming over tomorrow to see what could be the problem. I have disruptions at the most random times, for example, even this morning, the router seems to be working fine, all the lamps are on etc. but i have no internet conne
connexion internet
bonjour j'ai de gros soucis de connexion internet j'ai de plus en plus de coupure j'ai envoyé des messages et ont ma répondu que mon réseau avait vérifier et que sa pouvait provenir de mes câbles je les es tous changer mais le problème persiste que dois je en conclure
Problème
Haha!you're gonna enjoy this.so I was using a Netgear wndr3700 v4 with DD-WRT for internal router purposes.with the full speed at the cable modem, I went into research mode for the netgear WNDR3700 with DD-WRT. When you flash DD-WRT custom router fir
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
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Hi @Antoine L, Thank you so much for taking a look and forwarding my request. The thing was that I had to pay the bill as it was its due date and I didn't want to pay any late fee. so I just paid the amount asked of me but I hope that after
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
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Thank you for your elegant tone of voice at VOO . As you may have seen in my previous messages, I attempted to cancel my subscription while I was still in Belgium. My phone number is currently deactivated, so I'm unsure about what you mean by 'data
CANCELLING VOO Mobile
I have been trying to cancel my VOO MOBILE subscription for two months now. I have tried calling the hotline and no one ever picks up. I have sent several emails to the billing and administrative departments but I am still getting bills. I want to cancel this service now! How do I get someone to act
Problème
Cancelling sim card subscription
Hello, I would like to cancel my sim card subscription since I already moved out of Europe. I had tried to contact the Voo customer care on the phone number but I think the procedure was not completed. Therefore, can you please help me cancel my subscription and deactivate my sim card. I would pr
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Mon numéro mobile
The Samsung A32 is no longer in stock. In any case, you can find all our smartphones here: http://spr.ly/61219MOVh7 If the color of the smartphone is crossed out, it means that it is not in stock. We have for example the http://spr.ly/61210MOVhC S
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Hello @VenkatChandrasekaran, After checking, your modem's readings and signal are correct. I don't see any remote disconnection. Could you tell me these disconnections are noted in cable or by Wifi? Is your modem correctly placed upright and out of
Wifi going down frequently
Hi, I live in Ixelles. Recently i received a new modem. The wifi is getting disconnected frequently for the last 2/3 days. The light above the Wifi button keeps flickering and its not stable. Thanks, Venkat C K
Question
@Antoine L Thanks for looking into this. Of course, I agree with the upgrade if: I keep the same services (same TV channels, Internet Speed and mobile benefits - minutes, data and sms-es) I don't commit to anything new (like minimum subscrip
buy a mobile phone with a Data Option
I currently have 4 mobile subscriptions. In January a bought (for me personally) a mobile phone online by choosing to pay a Data Option for 24 months and paying a small down payment. Now I would like to to the same for two other numbers (for my kids) but no matter what device I select, I am redir
Question
Good morning, another day without neither internet nor TV (9 days in total). The good thing is that my family is getting used to living without internet....This Monday the online school starts Can you confirm that the problem is the paperwork to ent
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
@roylion15Hi roylion15, Many thanks for your answer. So you suggest, that: - I need to route one ethernet cable from the existing VOO router to the other side of the apartment, and connect a second router like " s
Two modem in one flat
Hello, I have one coax incoming cable in my flat. This is in the middle of the flat. There is a splitter to divide it into two connection, so the two coax calbes routed in the wall to two opposite corners of the flat. The VOO Modem/router installed one of this connection. See please at
Problème
Thanks Gilles , At the end of week atleast you and someone responded. Its had been just a matter of a minute which took 1 week In lack of proper channel to take down the reqeust and acknowladge with confirmation that - the charging would stop fro
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO
Question
Hi Internet is important since we need to connect from home and work any time. We trusted in VOO but now regret for the same . Our internet connection suddenly went down on 31 May 2016 when we returned home evening . Internet light was not glowing.
Nathan
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Plus de téléphone, de télévision et d'internet, que se passe-t-il ?
Que dois-je faire?Plus rien ne fonctionne: ni téléphone ni télévision… le voocorder au rouge.Je ne sais même plus vous téléphoner pour me dépanner.J'ai 90 ans , veuf, je vis solitaire dans une Seigneurie à Seraing et vous demande instamment de venir à mon secourir[EDIT MODERATOR] : pour des raisons
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