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Hello @GSS, I don't see any problems with the signal to your modem.Do you see any upload problems when you use it? Would you use a VPN for your test?I've just tested the page in question, I can see the location on the right of your result. W
Very high latency and jitter on upload
Is it normal to have such a high latency and jitter number on my internet line for the past few weeks/months? Download is acceptable but not perfect, but when anything gets uploaded, the numbers are huge and it is felt with only 1 connected internet device in use.
Question
Hello, yes I would like to make the change in any case, and yes I have my customer number on my profile.thank you
I want to change my internet subscription
Dears Due to the current situation, as we working from home I have some uploads/downloads to the company network and my wife also doing the same, I would like to upgrade my internet connection to MAX 400Mbps as I need more upload speed, is that possible in this time Thank you
Question
Solution acceptée
Hello @Roo With the customer number you put in your profile, I don't see any active contracts with us for many years. If you still have not found a solution to terminate your services, you will need to check this number. If you have any dou
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Good evening, for any urgent requests, do not hesitate to contact the helpdesk at 078 50 50 50
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
Hello, I don't see any more problems on your line. Can you tell me if the problem is still there?
Internet connection down every 20 minutes
Hi, It is completely impossible to use Voo service today. I have already lost my internet connection more than 10 times today. My account number has been added to my profile. I honestly hope that it is just a bad day, but as I came to the forum I am noticing a worrisome number of users with simila
Problème
@Yasuhide You're welcome :) If you have any other issue, don't hesitate ! Have a nice day.
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the co
Question
Thank you very much, that is what I wanted to know as it wasn't mention any contract duration just the promotional for 6 months.
Subscription duration
I just subscribed to Internet solo with the promotion offer 6 months discount of the price. However I didn't see anywhere what is the duration of the contract. (I know after 6 months the payment will be 52, not 38 euro anymore) but where can I see for how long is the subscription?
Question
Hello Lionel, Thank you for your response, for some reason I cannot type anything under the employee ID any other way to send to ? Thank you
Comment savoir si je suis en IP publique ou privée (CGN) ?
Possédez-vous une adresse IP publique ou privée (CGN) ? – Souvent, cela ne change absolument rien à votre utilisation des services VOO ! Dans certaines conditions, avoir une adresse IP publique peut toutefois être utile. On vous explique tout ! Avez-vous une adresse IP publique ou privée ? Pour c
Question
Install appointment no-show
New customer, ordered Voo internet service with installation date of 24 November. Technician never showed or and never received any communication from Voo. What should I do?
Problème
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Mon installation Internet
Solution acceptée
Solution officielle
Customer service in English?
Hi, i wanted to cut my service with voo but instead their increased my cost. I have called them several times to ask question but they don’t seem to have anyone working there who can speak English. Could someone help me on what do i need to do to cancel the service? Many thanks for any help!
Problème
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Ma connexion Internet
Solution officielle
subtitles
Is there anyway to get French subtitles on French films? For example: I am watching Rumba La Vie now on BEtv but I don't seem to be able to activate the subtitles. Any help would be greatly appreciated. Thank you very much.
Question
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VOO TV +
Oh sure Can you please book an appointment for Monday 23 August ? Any time is fine morning or afternoon. Thankyou
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Hi @discordstephen , I also confirm that I no longer encounter any loss with the new routes. Thanks.
Voix de robot sur discord
Bonsoir, Voici maintenant 2 jours qu'avec un ami nous avons tout les deux des voix de robots sur discord. Lui étant sur Mons moi sur Liège. Nos connexion sont excellentes niveau speed test, aucune déconnexion en jeu,... Le seul problème vient de la latence détecté par discord qui tourne dans le
Problème
Hello rafal88 I do not see any request for cancellation for your mobile. Do you want to cancel your number completely or transfer it to a new operator?
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
Question
Hi Onur, I just took care of the cancellation of your mobile subscription to avoid any unnecessary bills in July.
Cancellation of my mobile subscription
Hello,I cannot cancel my mobile subscription by using myVoo and the contact form throws ERROR 500 all the time. Please contact me via my email address as I am no more in Belgium.
Problème
Solution officielle
No internet connection at postcode 7034
Hi, since today at midday there is no internet connection at my area, with postcode 7034. My neighbours with VOO have the same problem. Is there any kind of problem on the network? How long can we expect this to go on?
Problème
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Ma connexion Internet
Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
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Ma connexion Internet
Hello Gilles, Yes, please replace the modem. Do i need to visit any store for replacing my modem? Thanks, Venkat Chandrasekaran
Wifi going down frequently
I live in Ixelles. For the past 1 week, my wifi is getting disconnected frequently.
Problème
After upgrading my plan to 400mbps, my macmini cannot reach anything over 200mbps peak transfer rates. I have updated the network interface driver and will try later today another test with a cat6 cable, but I'm unsure if that will result in any impr
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne cha
Question
Hi, If you need any help, please add your customer number to your profile.
Lionel S
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I have tried everything to get the internet /WiFi back . Is there a problem with in area 1312?
M
Problème