No internet connection

Hi,

If you can phone to 078/50 50 50 and if a issue is know, you will eard a message.

It is to late today to have somebody from voo (both by phone or on the forum), but if not yet done putt your customer number in your profile the forum officials will check your line tomorow.

Thank you Marcs! I appreciate your advice. 

My customer number is 00XXXXXXXX

Good evening @Mojo27x,

I hid you customer number from your post, as it is private information.

I see you already made the tests required on your side and that other users in your street are connected with no issue.

It is better to send a technician.

He can come during the week in the morning (8-13 H) or in the afternoon (13-17 H), please make sure to be present (you or another adult) or the technician will charge you €50 for a missed appointment.

When would you be available?

Good evening,

Is there an availability Friday afternoon 25 Sep in the afternoon?

John

Yes, there is !

I made the appointment for you.

You will receive a text message with a tracking link to follow the arrival of the technician.

Should you need to change the date of the appointment, you can do so with myVOO.

Thank you! I will wait to get the message. 

You are very welcome :)

If you have any other questions, do not hesitate to get back to us.

In the meantime, I wish you a pleasant evening.