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My client number is already in my profile. TOMOROW was the first answer from VOO 8 days ago. Every day I call VOO the response is always the same: TOMORROW. In my opinion that answer is really smart. We decide to keep our contracts with VOO because
No internet chez moi il y a une semaine.
Good afternoon, I inform you that there is no internet since last Thursday (one week ago). I am really tired of talking to an automatic VOO operator every time I phone VOO to know what is happening. Could anyone tell me what is the real problem? Is there a mitigation plan planned by VOO to overcome
Problème
No internet connection since Saturday 1/6/2024
No one will answer my call. They call back and hangs up when I answer.
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Ma connexion Internet
Would be cool to have an answer instead of arguing on my post!
Streaming bugg
Bonjour depuis 2 semaines YouTube disney et Netflix bugg sur ma smart tv. La télé via décodeur fonctionne normalement. J'ai essayé de brancher un rj45 mais rien n'y fait. Pouvez vous m'aider svp ?
Problème
No internet at home AGAIN
No internet at home and no answer from Voo. A few days ago, we were 10 days without internet. Yesterday a new general problem and, of course, no internet again. Will we be without internet ten days or even more? Maybe this time the record will be broke. Please, I need to know what is the problem. So
Problème
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Ma connexion Internet
Good Morning, i am at work right now soon as i come back home i will answer with the request data, regards
Problems with the network and with the wifi/modem
Good morning, all this new adventure is started the 3rd May 2016. The first days everything was working well and the speed test was fine according to the bandwidth for which i'm paying. But suddenly something has begun to goes wrong. The speed is often unstable, right now i can't show my daughter a
Question
Hi jmke79,On my side, the signal is good and very stable. Can you answer roylion15 's questions? :)
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month.I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
Question
Hi again, I merged your two topics. I see that you received an answer by e-mail :)
No PACK bill for Feb 2020
I emailed VOO through the contact page and also asked the question on here. I created a new profile since my old one could no longer save the client number. I was supposed to receive a PACK bill for February that is usually paid by the 17th. I have only received and paid my mobile bill for last mont
Problème
I’m a customer like you. Maybe a voo official will see your request and answer you about it here. regards.
TV Box Installation
Hello! I have upgraded my program from internet only (400 Solo Max) to TRIO MAX NET+TV+MOB. I already have internet installed. I have received today and activated the SIM Cards. I booked an appointment for TV Box Installation on the 8th of December but today I had a voice message (unfortunately f
Problème
Hello, and indeed, sorry, mixed up the connection type :-) Will use the router as modem then. Thanks for the answer :-)
How to use another ADSL modem instead of the supplied one?
Hello, I would like to replace the supplied modem for my ADSL subscription with another one (AVM Fritz!Box), because I am missing many features in the standard device. Is this possible, and which model of Fritz!Box would you recommend? Alternatively, can I use the standard modem as a pure modem on
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Hello utsav1521 , We will analyze your connection and come back to you. I invite you to answer the roylion15's questions :)
Problem with internet speed
Hi,I have been facing seriois problem with my internet from the past couple of days. I have subscription to Wahoo packs which promises to give speed upto 125MBPS goal I barely get 10 MBPSCan somebody please help me to resolve this issue.Kind Regards,Utsav
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Hi, For one official answer don't forger to write your customer number in your profile if it is not already there.
Cancel Voo Internet Subscription
Dear, I am moving to a new address from 01/02 and got to know that Voo does not cover that area. I have already talked to a new internet provider for my new address. I want to cancel my voo internet subscription in my present address by the end of the month. I called over 078505050 and was informed
Problème
Don't worry, they read all the posts on the forum, so they will see your message, but they need time to answer to everyone.
return of modem
Hi Madam/Sir, my subscription has been terminated on Nov 30, but I have not received any email or post mail with the required information of returning the modem, could you please send me the letter with the required return information? such that I could return the modem by bpost. Thanks. Be
Question
Hello,I notice in your file that an answer was given to you earlier on this subject.Our apologies for the inconvenience caused to you.I remain available if needed.Have a good day
Again 4 hours no internet in Ixelles - 3rd time this week!!!
Hello, this is the 3rd day this week where we have no internet - it was already out on for several hours (!!!!) on Tuesday, Thursday and now again today. This seems to be a structural problem, what is going on? If this continues have to go back to my previous provider. Please get in touch!
Problème
Hi, If not yet done, don't forget to put your customer number in your forum profile, the officials shall need it to answer you.
Internet not working
The internet connection is not working since this afternoon. I have the red light (@) flashing. I tried to disconnect and reconnect the cables multiple times and to restart the modem 3 times with the same result. Is there a problem in my area or with my connection?
Problème
ok Roylion, your answer is clear, thanks ! So it s working as designed.Guess I can't get a pro subscription without enterprise number ? What voo modem comes with a professionel subscription?Regards, Kris
Private wifi can not connect to LAN
Hey, is it normal I can not connect from a wifi connected device to my NAS connected on the Technicolor router via LAN ?I would expect Guest network is not able to connect to LAN, but my own 2.4 or 5 G networks can, although it doesn't seem to be the case.Is it configurable in the settings ?Kin
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Hi, We are only customers like you, you must wait a answer by a "official voo", they are the only people who work for voo on the forum.
Installed the 1 Gbs but I have only 400 Mbs
Hello , Recently I installed the 1Gbs option, it was activated last week, and immediately I could measure speeds as 710 Mbs max. This week the installer came in order to upgrade the modem and since than, with the new Technicolor modem, I can barely arrive at 350-400 Mbs. I am in Woluwe Saint Pi
Question
Hello Gokce, Your pack has been canceled on 15/12/2022.For mobile billing, I transfer your message to the service concerned, you will receive an answer as soon as possible ;)Have a good day
How to cancel mobile subscription?
Hi, I moved my mobile and internet to Orange and they were supposed to deal with the cancellation. It look that the tv/internet transfer is done properly but not the mobile phone. So last week I received a new invoice for Voo mobile. Can you please guide me to the process of cancellation?
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Thanks for the answer Cedric, I'll come back here when I experience difficulties again. Everything seems to be ok at the moment..
Line goes down frequently
Sorry, I have to do this in English, you can respond in French, but writing French takes me too much time....Since we changed pack to Solo Max we experience a lot of disconnects. Every couple of days, I need to reset the modem to regain access again.These are the log entries since august 1st: Sun Au
Problème
Hi rafal88, If you have received the confirmation email, it means that your request will be processed by the appropriate department. The answer time depends on the volume of work. But, rest assured, it will be done. :)
why my contract has not been canceled??
I twice sent the form to cancel the contract and I did not get an answer. why?
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Over 24 hours down.... and no answer from Voo....
srialmaster
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il y a 5 mois
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Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème