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I would like to know what is the main reasons for such frequent disconnections. How could splitting the network help?
WiFi frequent disconnections
In the last month I've experience so many disconnections of the WiFi that it is almost impossible to work and had to ask my neighbour if I could use his WiFi during work calls. Can you please check if there is a problem on the network or with my line and fix it as soon as possible please? Grateful i
Problème
Return of equipment after termination of contract
Good day. How can I return Voo equipment after the termination of the contract and transfer to another operator? Thanks.
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Discussion dédié au déménagement
No internet connection for 3 days
I have followed all of the troubleshooting steps and nothing has worked. Please help... I need the internet for work.
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Ma connexion Internet
Dear Anita, Its the same problem that I am also facing and restarting/resetting the router didn't help, there was no Response from the IP. I believe its a general issue going on in Ixelles(where I live) and few other regions in the vicinity. No one
Pas d'internet depuis plusieurs heures
Bonjour, Depuis environ 11:00 je n'ai plus d'internet. Il y a une lumière rouge clignotante qui indique "@". J'ai déjà redemarré le routeur plusieurs fois et même rétablis les paramètres d'usine - rien. Est-ce qu'il y a une pertubation général du reseau VOO ? Bien à vous, Anita
Problème
Hi, Attention, no personnal data are allowed on the forum, you need to write it in your profile only. When you have made the subsription with orange, don't you have ask to use the "easy switch" ? if yes, this is orange who need to ask the cance
Request to termination of VOO Connection as I will switch to Orange.
Hi VOO Team, I recently joined Orange Belgium as their employee and would like to use benefit of employee discount, hence I would like to terminate the home internet connection with VOO (I think soon both companies will be operating together after the process of acquisition is completed). I called t
Problème
Increased instability of Internet Connection
I was a Proximus customer. I switched over to VOO after 1 year of frequent Internet issues. I see that the problem is the same with VOO service. Instable connection, not enough coverage within the apartment (90 mt sq). I am using a Netgear repeater but the output is not good at all. Any suggestions?
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Ma connexion Internet
Dear, Thank you for the answer. My neighbours Wifi is also on 5GHz frequency, so my laptop is compatible. I tried it, but it doesn't work. I restarted the modem, I did all the procedure to forget wifi etc. still doesn't work. What would be the next
Still can't connect to work laptop
Dear, I have returned back from holidays and I could not trace the last chat where I was proposed by VOO to help with fixing my issue that has been ongoing for a long time. Please provide a specialist that can fix the modem WIFI settings so I can connect to work laptop. My partner's work laptop also
Problème
So, i see those cannel in the program grid on my pc but i'm not allowed to seen them And those cannel are not in the programm grid on the box evasion. Have you already seen this cannel or it is the first time you see them ?
VOO MOTION
Could you kindly let me know how many channels I can watch on my Android via the voo app. I know for example that I cannot access the BBC. Thank you very much. Have a good weekend
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Monday morning is indeed the soonest. I've planned the intervention for that day. :) Have a nice weekend !
slow connection < 2mps!
Having the slow internet issue AGAIN - almost every month this happens! Slow since yesterday morning!
Problème
We are sincerely sorry for the situation.It is a breakdown at the energy level (ORES) For more information do not hesitate to contact them.As soon as we have the green light, our services will be available again.Thank you for your patience and unders
No internet 1050 ixelles
Hi , since this morning there is no internet in Ixelles- it was back for about 40 minutes around 12:00, and since 12:40 it is gone again. Any advice? this is now 3rd time in about 3 weeks. What is the matter?
Problème
Image/Sound Unsynchronized in ARD
Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound. I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be at
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Mes chaînes TV
Solution officielle
Update of my contract
Hello, If you don't mind, I need your help by Voo experts. First please let me share my situation. I requested the cancelation of TV subscription by phonecall. TV box was returned by b-post and new contract was received by e-mail. As I am living near Voo shop at Stockel, I submitted the contact to t
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Mon abonnement VOO
Hello @Baha I have just taken the necessary steps to cancel your mobile subscription. I see that there is an overuse this month, amounting to €16.41 for mobile data usage outside of Europe... You will receive the invoice for this usage and yo
Account Cancellation
Merhaba, Aboneliğimi iptal etmek istiyorum. Müşteri numaram "00*****". İnternet aboneliğimi iptal ettim ve ekipmanı teslim ettim ancak mobil hattımı iptal etmek için 042664114 numaralı telefonu aradım ancak Fransızca bilmediğim için işlemi gerçekleştiremedim. Mobil aboneliğimin de kapatılmasını isti
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I have done this and and the WiFi is still not working. The light isn't doing anything for WiFi
Internet outage 7061
We have been without Internet all day at Thieusies 7061 Date 17th November 2023 Please confirm it has been reinstated.
Problème
also 400 Mbps is the max speed not the garanted speed
400 mbps non atteint
400 mbps non atteint Bonjour, Je suis passé récemment de 125 mbps à 400 mbps mais je n’atteint pas les 400 mbps sur le speedtest, je suis plutôt en dessous de 100 mbps. Mon modem est le netgear cg3700B, je l’ai redémarrer plusieurs fois mais rien ne change, est ce que le problème viens de lui ? Peut
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Internet not working - working from home
Hello, as i don't speak French, the phone number for the Voo customers doesn't help me as i dont understand a thing (i tried). I have a problem with the internet, i don't have any connection and i need to work from home, for now i restarted my router more than 5 times and tried to disconnect the wir
Problème
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Ma connexion Internet
Hello @discordstephen I can confirm you the issue has been temporarily resolved with the peering changes. Before I was direct connected to the i3d servers at the NL-IX interconnect node. Here's a example : Now we transit by the provi
Voix de robot sur discord
Bonsoir, Voici maintenant 2 jours qu'avec un ami nous avons tout les deux des voix de robots sur discord. Lui étant sur Mons moi sur Liège. Nos connexion sont excellentes niveau speed test, aucune déconnexion en jeu,... Le seul problème vient de la latence détecté par discord qui tourne dans les 85-
Problème
HelloWhat kind of speed test are you running ?Instead, I advise you to provide us with one or more cable speed tests performed on our reference site:https://assistance.voo.be/speedtestYou can use the link at the bottom to share the results or use scr
Slower internet 21 June (from average 107Mbps to 70Mbps)
In the month of June there were several internet interruptions, longest 1 hour and 22 min on Wednesday 12/6. I have daily small speedtest running, which started reporting remarkable slower speed since 21/6 of that month. I've a NET Wahoo subscription which gives 125Mbps, previously speeds average at
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Solution acceptée
Hello Yes you can ... replace the SIM cards, It depends on the model you have.
roylion15
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Purchase an iPhone from Apple
I would like to purchase replacement iphones for my accounts for me and my wife. can we purchase directly from Apple and then add to our account? simply change the sim?
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