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Promeneur

Promeneur

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7  messages

lundi 27 septembre 2021 15:25

Image/Sound Unsynchronized in ARD

Since a while I notice that the image and sound for the German ARD channel is often unsynchronized: quite annoying if you see someone talking and the lips don't move in sync with the sound.

I have tested it with two different TVs, and other channels seem to be OK, so I reckon the problem must be at an earlier stage.

Would be great if this could be fixed ASAP. Also would be great if there was an easier way to submit such problems than registration here in the forum :-(

Top Expert

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45.2K  messages

il y a 3 ans

Hello,
Are you talking about TV with an Evasion decoder , other STB or TV directly via analog/digital cable ?
On which ARD programs do you encounter this synchronization problem?

Promeneur

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7  messages

il y a 3 ans

Hello and thanks for the answer. We have two TVs here connected: one has a VOOcoder, the other uses the CI+ card directly in the TV. They are both connected to cable.

We have here (Auderghem, Brussels) only one ARD channel in the network, it is on channel 170.

As I mentioned, this problem only occurs with that one channel - e.g. ZDF (the other German channel) or the various BBC channels are all fine

Officiel VOO

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4.2K  messages

il y a 3 ans


Hi Leib,

Can you perform an electrical reboot of the VOOcorder?

For the CI+, could you do a new channel search?

I am of course still available.

Have a nice day.

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