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Good evening @Mojo27x, I hid you customer number from your post, as it is private information.I see you already made the tests required on your side and that other users in your street are connected with no issue.It is better to send a technician.
No internet connection
Good evening, I’ve been facing a problem with my internet connection since yesterday evening. The "@" light keeps blinking in red. I checked the connection and restarted the modem several times. Please assist with fixing this issue at the earliest. I live in Neufville. Thank you. Best regards, John
Question
Hi, If not yet done, putt your customer number in your forum profile. Are you talking about purchasing equipment? It may just be the invoice in case you need to claim warranty to have proof of purchase Anyway, the officials shall look at that.
Issue with bill generated this month
Hello Team i have received bill payment for this month again which i have already paid for the wifi booster driver. Thanks Naveen
Problème
This channel is only available in Brussels (and maybe in Fourons) and doesn't have any tv guide by Voo. (VTM Gold has the same issue…) As @roylion15 said, all you have to do is to do a manual recording based on the guide provided by VTM.
Vtm life
We now have VTM Life which is great. However, it doesn't seem possible to record a specific programme. Will this change? I don't want to record VTM Life from 00.00-00.00 just to see a film of 90 minutes!
Question
How do you change the rotation of the channels using the card? Do you change it before you put the card in or after. It doesn’t seen to let me edit the channel list. It has a locked next to the channel. Could it be that because it was in another tv f
Comment modifier l’ordre des chaînes avec la Carte TV Numérique avec la dernière mise à jour ?
Bonjour à tous, Depuis la dernière mise à jour de ma carte il m'est impossible de changer l'ordre des chaines alors qu'avant ça fonctionnait très bien. Ce serait gentil de m'aider à résoudre ce problème. D'avance je vous remercie ;-) Fred
Problème
Hi, If not yet done, putt your customer number in your forum profile
Horrible connection speed on Gigabit internet
Hey Support team! I hope you are doing well. I'm a new Voo customer and i have couple issues with Voo! First: I'm having a gigabit internet, for the first 15 days(!) the speed was fine, but now it's almost 10 times slower! Here is the speedtest result : https://www.speedtest.net/result/15725321495 A
Problème
Good Morning, we are available all this week, an appointment in the afternoon would be preferable. Many thanks.
Intermittent internet
Despite checking the cables and restarting the modem several times, my internet has been turning off and on for the last week. My modem is the technicolour CGA and we have had it for almost 4 years. Could the modem be the problem?
Question
No shipping directly to your adress , For the modem swap procedure It’s only possible in UPS relays.
Pathetic internet disruption
I have been experiencing pathetic experience with VOO internet since last week where internet goes down all of a sudden. After sometime it comes back again but damage is already done during the outage. This is so frustating and embarrasing especially during office meeting where you are discussing so
Problème
Solution acceptée
Hello @VenkatChandrasekaran, I see that there was an outage in your area, but it has since been resolved. Your line signal is stable and everything seems to be in order. If you still have a problem, please do not hesitate to contact me again. We apol
No internet Evere 18/02
Hello, I live in Evere and there is no internet connection. It keeps blinking red. Is there an outage?
Problème
Hi Marie S , I just received the bill for the new month today. Even though it is mentioned in the bill that I still have the -10 eur reduction, it is not deducted from the amount to pay which is in full price (48.94 euros). Would you mind helping me
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
No internet connection in Evere Rue colonel bourg
My internet connection is super slow. I am not able to open any browser.
Problème
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Ma connexion Internet
in nomine Patris, et Filii, et Spiritus Sancti
Qui a réellement 200 Megas ici ?
Je voudrais savoir si vous avez reçu là nouvelle augmentation ?
Question
yes, but only in the afternoon.
Home connection in Arlon - Again
Now it's recurrent, everyday there's a connection problem at my house. During the weekend, when it worked, the speed was 30.3Mbps /10.4Mbps. Tee contracted speed is 200mbps... I'm thinking on changing the provider because this is really bad service.
Problème
No , you need to be an enterprise for WIN.BE ( VOO pro subscriptions )But it's the same modem... It must be bridged and you need to install your own network devices... But you can obtain more public IPs. It's also a lot more expensive .
Private wifi can not connect to LAN
Hey, is it normal I can not connect from a wifi connected device to my NAS connected on the Technicolor router via LAN ? I would expect Guest network is not able to connect to LAN, but my own 2.4 or 5 G networks can, although it doesn't seem to be the case. Is it configurable in the settings ? Kind
Question
Hi Normaly, you can also rechedule your appointment in my voo
speed available at my address
hello, in myVOO application under my products it is displayed that at my address the speed available is 1000/50 Mbps, however the speed I get is 500/20 Mbps. is the information wrong on myVOO or there is something with my installation? thank you. Alex
Question
Ok, I’ll monitor the situation and come back in another ticket if the issue remains. Tks
Unstable connection since January
My connection is unstable since January and lately I have to restart the modem twice a day. It’s impacting my work during meetings etc. I need a proper fix please.
Problème
Dear, I am leaving the country and want to cancel my voo internet connection. I have been trying to get a response from the customer care number (who refuse to speak in English) for more than a week now and the call back for 4-5 times has not hap
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Update :Due to the need to have good wifi in the entire house I have this double router set-up. https://portforward.com/help/doublerouterportforwarding.htm See attached picture for the actual IPs . I use the entry router (Voo router, Technbicolo
NAT ne fonctionne plus sur un voo Technicolor TC7210.V
Bonjour, Jusqu'à hier, j'avais un NAT regle, qui transmettait de 50000 à 8080 sur une IP interne sur http. Je veux ouvrir un autre NAT pour transmettre la même IP sur https 443. Après cette modification, aucun des NAT ne fonctionne plus, j'ai supprimé / redémarré ... sans succès. Pourriez-vous m'aid
Question
Hallo, XENA c'est fait, merci d'avoir signalé ceci :) Amber Ik kan de status van de levering SIM-kaart controleren. Voel je vrij om je klantnummer in je profiel in te vullen.
E-mails ontvangen voor activatie simkaart met nieuwe nummer mag nog steeds geen simkaart ontvangen wat nu?
beste, ik heb een nieuw abonnement aangevraagd voor mij en mijne vriend op 31/12/2018 en heb al verschillende e-mails ontvangen voor activatie, enkel nog geen simkaarten ontvangen dus kan dan ook niet verder voor de activatie te doen met de pukcode? alvast bedankt voor jullie antwoord
Question
Solution acceptée
Erreur dans les log sur Technicolor TC7210.V: DHCP WARNING
Bonsoir, Lorsque je remets la configuration d'usine du modem Technicolor, j'ai le message suivant dans les logs: Fri Nov 09 21:43:20 2018 Warning (5) DHCP WARNING - Non-critical field invalid in response ;CM-MA... Quelle est sa signification et faut-il s'en inquiéter ? Merci
Question
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Ma connexion Internet
Pack all in de la mort ... non simplement un "duo tatoo" est suffisant pour bénéficier des nouvelles vitesses...
roylion15
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il y a 7 ans
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VOO passe à la vitesse 400 Mbps !
Bonjour à tous, Certains membres du Forum l'attendaient et nous posaient la question... :wink: Ça y est ! Après des mois de travail acharné, nous avons l'immense plaisir de vous annoncer la prochaine grande innovation technologique de VOO. VOO devient 2 fois plus rapide Nous étions déjà les premiers
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