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ok thanks, Today I tried calling 04/2664114 and able to speak in English, although they tried transferring call to the billing department later call got discounted. Can you assist me to re-arrange the call back option ?
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
We’re putting back the temporary workaround, i3d and VOO were in communication today to apply a more permanent fix with the original routing but clearly it didn’t stick! My apologies.
Voix de robot sur discord
Bonsoir, Voici maintenant 2 jours qu'avec un ami nous avons tout les deux des voix de robots sur discord. Lui étant sur Mons moi sur Liège. Nos connexion sont excellentes niveau speed test, aucune déconnexion en jeu,... Le seul problème vient de la latence détecté par discord qui tourne dans les 85-
Problème
Hello We had an appointment today from 8:00 to 1:00 ... But the technician is still not here ... Can you please confirm what time he will be here or if he is delayed .... Even if he comes late it is ok Regd Sumeet
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
Solution officielle
Hello @Cristiana, I've just checked and encoded your customer number in your Forum profile. Regarding your request, I see that a contact is required to finalise the encoding of your request. I don't see any call notes following your contact via soc
Question about installing services in my home
Hello, I made an online installation request on 03/29 and I tried to schedule the installation for 04/04/2024 but they say they can't change it because they can't find my order, in addition to the fact that when I placed the order online in the offers I chose the television and in the email they sen
Question
Hello Can you please confirm what happened ... No technician came today and I did not get any call ...... Can you please let me know when he will come ...... Or can some one call me ? I tried your call center even after 30 min ...I wa
Status of my order number: 107329987112
Hello I have completed my order and wanted to know the next steps as to when the installation will happen or will a technician be sent to my house. my order number: 107329987112 Regds Sumeet
Question
bhen oui mais la si je continue , je vais encore me faire sermonnée loll Today je ne vais pas dormir de suite , lollll
Facture par mail
Bonjour à tous Certains vont me trouver "mesquine" mais si VOO envoie la facture VOO par mail , VOO va faire des économies, de papier, de timbre, mais nous les clients n'en profiterons pas ! Des économies , sans que j'en profite, je ne suis pas d'accord :@ :? :P
Question
Cancellation of internet contract
Hello, I have called for a lot of times but unfortunately no English speaker available in your call center. Today, I received an invoice for the two first weeks of May. I need the internet connection until end of May and after that I want to disconnect. Please help me. Please call me back. Regards,
Problème
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Mon abonnement VOO
I don't work for voo, so i can't check your subscription, you need to wait a official, if they not come today, i hope the will chek it tomorrow. Attention, your customer number must be placed in your profile and not in this subject.
concerning installation and activation fee.
Hi, I am a new customer of Voo internet in Mons, Belgium. I have recently ordered the internet ( solo relax 125 Mbps ) plan. According to the plan, the installation and activation were free. But when I received the bill I am charged for installation and activation costs which I don't find right. Can
Question
Inscription
Have other people been blocked from subscribing to VOO and their 50% offer? I tried yesterday and today (still advertised) but the website link to make the command is broken! Strange there is no message from VOO to communicate a problem with its website.
Problème
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Mon installation Internet
Modem is not turning On
Hi, my modem suddenly started behaving abnormally today morning and is not not getting turned ON. It is connected to the power but no light is on. Plz help.
Problème
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Mon installation Internet
No internet for the past hour
I have been facing problems with the internet since yesterday. It was down yesterday morning for an hour. Today it is down from 13:00. Makes it difficult to work from home. I have tried to restart the router as well. Please revert ASAP.
Problème
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Ma connexion Internet
Hello,Please cancel your personal data from your post and put your customer number in the dedicated field in your profileIt seems there are no Voo "officials" on the forum today, so I am afraid you will get no help here.I think you have to
Signal not found
Dear, I just got error message saying "Signal not found - check that your Voocorder is properly connected tot he cable point" The Decoder is correctly connected, the router is connected, the router says that the access is denied and no signal is found. So right now there is no TV, no Internet, no ph
Problème
We're living in Waterloo, and I have the same problem. VOO sent us an SMS 45mins ago, but till now it is still down. Any updates, on this site would be appreciated as I am sure a lot of people are working-from-home, and rely on these connections toda
Témoin @ clignote rouge
Bonjour, Depuis hier le témoin @ du modem clignote rouge et n’avons plus de wifi. Nous avons déjà suivi toutes les instructions (vérifier les câbles, éteindre,…) pouvez-vous aider ? Merci d’avance
Problème
Internet down in 1332
My home internet isn't working today, I can connect devices to the WIFI fine but there is no signal reaching the router. I have reset the router and double check that the connections aren't loose, can you see if there is an issue?
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Ma connexion Internet
Hi Marie S , I just received the bill for the new month today. Even though it is mentioned in the bill that I still have the -10 eur reduction, it is not deducted from the amount to pay which is in full price (48.94 euros). Would you mind helping me
Upgrade from Toudoo to Wahoo
Bonjour, I am currently subscribing to Net Toudoo (75Mbps, 100GB), and would like to upgrade to Net Wahoo (125Mbps, Unlimited). My question is what is the process for this upgrade? Will there be any additional fee for this change? My current subscription also includes a reduction fee (-10 euros with
Question
Passage de toudoo a wahaoo
Bonjour, Ayant une réduction d'un an avec la pack todoo, si je passse au pack wahoo puis-je garder cette réduction pour le temps restant? Cordialement
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Mon abonnement VOO
Hello, I have called for a lot of times but unfortunately no English speaker available in your call center. Today, I received an invoice for the two first weeks of May. I need the internet connection until end of May and after that I want to discon
Service disconnection request
Bit of story Below - Summary Can someone please acknowladge that my disconnection request has been taken up and service and charging stopped ASAP. Storyline- a) Internet started to get patchy starting this month. b) Frustated tried calling customer care - no success. c) decided to disconnect VOO . G
Question
The technician came out today and stated that the connection at the pole got water into the cable and ruined the connection. @Simon B can you let me know when the 2nd technician is scheduled to come out and do more work at the telephone pole to keep
Internet Down - Naast 7062
My internet has been intermittent for the past hour and has gone out completely at least once. Do you have an ETA on when the connection here should be stable?
Problème
Hi, You must putt your customer number in your profile only and no need to give your postal adress, they will find it with the custmer number. Don't forget to edit your publications. You will certainly not receive a answer today, it's a bit late.
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Internet not working
Internet not working in Rue Colonel Bourg… modem connection is working but no internet personal information hidden by moderator
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