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Terminate the contract
Dear Sir or Madam, I'm leaving Belgium on August 3rd. How can I terminate my voo contract? What should be done before that? If possible, I would like to use the internet as late as possible. Thank you, Masaaki
Question
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Ma connexion Internet
Solution acceptée
I moved country. How to terminate my contract ?
Hi, I have moved country and need to terminate my account, the phone number to ring does not work and I cannot login into my account. How do I cancel?
Question
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Mon abonnement VOO
Solution acceptée
Resiliation
Hello we are trying to call the number provided by VOO to terminate our contract as we will leave the country, but we are just waiting forever with the recorded message and nobody ever picks up. We have been trying the last three days and each time we have been on the line for over 30 minutes. Can y
Problème
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Discussion dédié au déménagement
Hello I would like to terminate of my contract on 27 jan. No changes in that. Regards, Rohan
Moving out: how to transfer the internet contract to the new locataire?
hello I rented a flat and had a contract for internet with voo. On the 31st of jan 2022, I am moving out. The new tenant (new locataire) wants to take my contract and continue the subscription. 1.What document do I need to fill-in? 2. what all documents required from new tenant e.g. identity, rent a
Question
Hello,Since I have had no response and no useful help from the customer service for so long, I would like to terminate my contract with VOO. Could you please proceed with the necessary procedures?Thank you.
No signal
Hello, It’s been weeks now since I started losing internet signal on daily basis and frequently enough to make it impossible to work from home. I’ve called technical service on numerous occasions and had 2 technicians come to my home to try and fix it. Unfortunately, all they did was to change a mod
Problème
Solution acceptée
Hello To terminate a service, it is only this number : 04/266 41 14, not possible by e-mail I think that some people in this service can also speak English if needed.
CANCELLATION of my VOO television and mobile subscription
Hello, I have modified my VOO contract last month, which i just remain the Internet only. However, in my VOO subscription, VOO television and mobille are still there. Could you please help me cancel all of them? My numero de client: **** Mobile: **** Thank you!!
Question
Cancellation of contract
Hello, I have been trying to reach you by phone to terminate the contract but I am unable to get though. Could you please advise if I could cancel online or by other means? Thank you!
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Ma connexion Internet
Solution acceptée
VOO Internet Cancellation Request
Good morning, I am trying to terminate my VOO internet service however, I am unable to reach anyone that can assist in English. I'd like it cancelled immediately and to know where I can bring my equipment. My customer number should be annotated in my profile. Any assistance is appreciated.
Question
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Ma connexion Internet
Termination of contract
I want to terminate VOO mobile phone services for number XXXXXXXXX from 30 September 2024 because I ordered internet with mobile. Technician came to my apartment, and it was not possible to install internet as cable was earlier cut. Ilona TRABUTYTĖ-PAKINA
Question
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Mon téléphone mobile
Hello, I contacted the customer support yet no answear was given to me unfortunately despite being more than 48 hours as promised. May I ask to help me as I need to terminate the contract by 31/7. is there any form to fill in? How can I return the mo
Termination of contract
Hello, i tried to call the provided phone number 04 2664114 to cancel my internet as I will be moving out of country but it is not possible for me as I dont speak French and they are not speaking English. I ask for other colleague but not possible. Can you please advice me how to procede or if someo
Problème
Solution acceptée
Hello @Roo With the customer number you put in your profile, I don't see any active contracts with us for many years. If you still have not found a solution to terminate your services, you will need to check this number. If you have any dou
Cancel my contract
Hi, Because I am moving to another country, I need to cancel my contract. I tried to call for a couple of weeks, but when I finally got to speak to someone, he said he was going to send an email with all the details, and nothing followed. Thanks in advance for any help!
Question
Hi @Ahuja Have you already asked to terminate your subsciption ? If not, you can made it only by phone at the 04/266 41 14. When there is a refund, you need to ask the payback and you need to confirm on which bank account they made it.
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
Hello Gilles, My voo subscription billing cycle is from 01-Nov to 30-Nov. I have been charged and the advance monthly charge is paid. I want to terminate service next week. Will voo refund the money for 2 weeks on a pro rata basis. How this
Procedure to cancel voo internet contract
Hello, I am leaving the country and want to cancel my voo internet subscription. What is the procdure to cancel voo internet subscription? Thank you!
Question
hello The prices shown on the website are valid for new customers . Thus that is not the price of 56€ see here : http://external.voo.be/webmedia/emailing/crm/repricing_B2C112023/2311_CGGT_B2C_FR_NL_DE_HR.pdfYou cannot make this change via the s
Change of contract
Hello I have currently a Duo Wahoo contract (Net + TV) and I would like to change it to a Internet Solo (GIGA Fast) one, which is 56€/month. I tried to change it via website but I always get an error saying that the transaction was not authorized. Can it be requested via forum? Since I'm already a V
Question
Hello @Ramesh palli, For now, we have not received any cancellation requests from Orange for your contract. Have you already been installed with Orange? If so, when? If it's been more than 48 hours (average time taken to receive an Easy Switch requ
I have moved from voo to orange using easy switch. what is the process of sending Voo router to Voo ?
I have moved from voo to orange using easy switch. what is the process of sending Voo router to Voo ?
Question
Nous n'avons pas pu identifier le numéro de téléphone introduit. Veuillez veuillez saisir un numéro de téléphone rattaché à votre contrat, vous avez intérêt. Malheureusement, les informations saisies n'ont pas été reconnues nous vous invitons en cons
Terminate the contract
Dear Sir or Madam, I'm leaving Belgium on August 3rd. How can I terminate my voo contract? What should be done before that? If possible, I would like to use the internet as late as possible. Thank you, Masaaki
Question
Demande de résiliation, contacts.
Nous n'avons pas pu identifier le numéro de téléphone introduit. Veuillez veuillez saisir un numéro de téléphone rattaché à votre contrat, vous avez intérêt. Malheureusement, les informations saisies n'ont pas été reconnues nous vous invitons en consulter la rubrique Assistance de notre site vospoin
Question
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Ma connexion Internet
There is a lot that happens behind closed doors when you switch from one mobile operator to another. When everything runs smoothly, you usually do not realise everything that happens. But it does not happens that simply. There are a lot of steps in
Problem With Activation of VOO Sim Card
I made an application to move my number from Orange to VOO. My Orange account was prepaid account. I clicked on the Activate SIM Card link on 28 April. Yesterday my Orange sim card was deactivated. And my VOO Sim Card is not activated yet. So I do not have any active sim card until yesterday. My que
Question
Termination of phone service
Hi, I have already submitted few tickets on my phone number usage and wanted to cancel or terminate your phone service. I have also scheduled call last week but I did not receive call from Voo. I wanted to cancel the Voo phone service, since your changing on top of internet. Initially you offered TV
Problème
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Mon numéro mobile
Hello To terminate a product or service, only by phone at 04 266 41 14 Not possible here via de forum.
roylion15
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Do you know if it is possible to cancel TV from your offer?
Hello, Recently my Duo facture was increased and it is now a bit too much. I would like to know if it is possible to cancel the TV subscription or get a discount option. I know other companies offer this kind of option but I wonder if Voo allows this. Many thanks!
Question